Evans Halshaw, Hull, Humberside

24,08,2024 I had appointment to trade in an Audi Tt. Was dealt with by an agent in a very friendly informative way. He explained the the process and as the price offered for the car was what we expected we went ahead with the deal.

Would have no hesitation in dealing with them again.

Do not recommend. Customer service is shocking.

Car delivered early Jan sold to us by

Feb 12th, notified of issue with the Kia.

Car booked in for March 12th, when arrived no courtesy car as was agreed, car was supposed to be left for a few days. Apparently not.

Service Manager approved any repairs could be done at York Peugeot Evan Halshaw all costs covered. To go there straight from Hull. Service Manager at York confirmed this with their service manager on our arrival.

Car booked in for April 29th as that was the earliest appointment we could get, conclusion needs a new clutch.

Still waiting for Hull to authorise.

No communication from either of the Evan Halshaw. Have to do all the chasing up.

He no longer works at Hull.

Why is it spending nearly 7 thousand pounds on a car, not even having it a month.

New clutch needed, won't just authorise the repair.

Would be zero stars if possible purchased a brand new ford transit custom not even 12 hours since registered and experiencing issues with the engine not starting dodgy side door handle and the dealership seem to be doing as little as possible to help fix this issue claiming I can’t be insured on a courtesy vehicle that it needs to be with them for 48 hours to determine if it’s a warranty issue the issues occurred less than 12 hours since having it !!! Ford assist are exactly the same useless this dealership is quick to take. £42000 sale but any issues after there no where to be seen I have requested they take the vehicle back and return my old vehicle as I am not dealing with a delearship that sells faulty brand new vehicles and do not help customers !!! I am within my 14 day cooling off period!!

i. Purchased a 2 year old car. The sales part was ok. Was told the car would get a full valet. When I went to pick up the vehicle I had to ask for the service history as there was no paperwork for the vehicle .The only other paperwork I got was a bill of sale. I later checked the service paperwork. It had a 2 year 1st service done by Evans Halshaw. Non Ford parts have been used and the pollen filter has not been changed. It should have been as part of the service. Another Ford dealer has checked the history and a digital copy has not been sent to Ford . So there is a good chance I have lost the remainder of the Ford warranty. I was not given the certificate for The Quality Assured inspection as part of the £99 fee. When I got home I found 2 damaged areas of the windscreen. Was told these should have been done before I picked it up. The car was taken in for the repair. One area couldn’t be repaired, but wouldn’t get any worse. The other they said managed to flatten and smooth it. The other problem was with the valet. Think all it got was a quick wash. I had to remove items what had been left by the last owner .So my Quality Assured Vehicle has probably lost it 9 months of ford warranty . The windscreen will probably crack in the winter by the frost and I had to clean it myself. Not what you expect from a Ford dealer.

Bought a second hand 1 owner Ford Focus ST from them,

Great staff and very helpful, very efficient and couldn’t do enough to get the deal done on the day, I left very happy with the price of my car, the car wasn’t the best prepped to be honest and could have done with a better clean, however that didn’t bother me too much as i love cleaning my cars.

overall very satisfied and would recommend.

I purchased a 2018 Kuga trading in my existing vehicle. The staff member who served us got the car across from their Blackburn dealership promptly and was friendly and professional in his dealings with us

My power steering stopped working on my Meriva. 10yrs old under 40,000 miles driven. I thought this was a bit more than fair wear and tear, I contacted the Vauxhall care line, they asked me to take it to my nearest Vauxhall dealership and get them to run diagnostics on it to confirm the fault.

I had the car towed to Evan Halmshaws West Hull on the Monday 2:08:21 for Diagnostics which confirmed it was the power steering unit at fault. I was hoping that Vauxhalls would give me some goodwill discount for this work to be carried out as this has been a well-publicized fault with goodwill discounts to other Meriva owners even cost-free replacement. I was told by the care line that they couldn’t offer me anything towards the cost as the vehicle was outside their replacement time.

Not happy with this I reluctantly asked Halmshaws to go ahead with the work at a quoted £1,800 as I needed this car on the road. I was told they would order the part and do the work and would ring me when ready, Fine!

I left it a week and rang them only to be told that they need to order the replacement unit, I informed them that they said the same thing a week ago, but I left it at that. A week later I rang again only to be told that the part would be arriving the next day (funny that! Sounds like a delaying tactic to me) and work would commence. I went into the dealership a week later to see how things were progressing to be told that they are doing it this afternoon. Only to receive a call an hour later telling me that it won’t be done but it would be done the next day (Friday) no one called to say it was done so I called on Saturday to be told that it is not ready because the unit needs a code to activate the settings and that would have to be ordered from Vauxhall and would probably get it for Tuesday 31;08;21.

In all this time I wasn’t offered a courtesy car until it looked like I was getting (no swearing) very cross indeed!!! and 5% off my bill for the inconvenience. What I really want as a customer any customer is to be kept informed about the progress of works not to be left hanging with a promise that doesn’t materialize. I have worked in the service industry for over 40yrs so I do have a good idea how good service works and EvanHalmshaws falls way short of a reasonable service.

I would have thought that when ordering a replacement part it would be obvious in this age of technology that it would need a code to activate it so why not order at the same time.

I was originally going to get this fault fixed by my local mechanic who told me that he couldn’t do it because he hasn’t got the tech to use a code to activate the unit, He knew it needed a code so why didn’t your engineers know this.

NOT HAPPY

The saga continues…………

Great service, nice car, felt welcome, cheers.

I bought an almost new car from Evans Halshaw Vauxhall Hessle, Hull just prior to Christmas.

A subsequent fault developed and despite 3 phone calls from me, my calls to arrange a repair were not returned. I have also discovered that there is a recall (software update for braking system which was not installed when I purchased). Not impressed by customer care post sale.

I bought a car from their Hessle Showroom for work during lockdown. The day after I started work, the coil pack went. They said they could book me in for a repair in 3 weeks even though it was only a 10 minute job! I had to get it repaired elsewhere for £265 otherwise I would have been out of work. They said they would pay that bill out of goodwill. I handed them the invoice. I never heard anything. I chased them up several times but didn't get anywhere. I had been their customer since late 2015.

This is the most disgusting treatment of a client possible.