Hiding behind the small print

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Guest's review of Evans Halshaw - www.evanshalshaw.com

★★☆☆☆

“Hiding behind the small print”

Written on: 28/03/2019

The "Sell your car" service from Evans Halshaw Gloucester promised one price online but after keeping us waiting for over half an hour the actual price they offered after inspection was significantly less apparently due to some scuff marks on the alloy wheels. What do they expect on a car which is just over 5 years old? There was no breakdown as to how they arrived at the reduction. We wouldn't mind but there isn't a facility online to input scuff marks or the like. They weren't interested in negotiating (hiding behind the small print in the terms and conditions) and we wouldn't use again.

  • Customer service

  • Value For Money

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