Misleading ad & terrible attitude to customers

4.0 / 5
81% of users recommend this
  • Customer service

  • Value For Money

sengarobertson's review of Drumgray Vehicles - www.dvsscotland.co.uk


“Misleading ad and terrible attitude to customers ”

written by sengarobertson on 28/01/2019

Drove over 100miles to view and buy a specific vehicle only to find it has done 13k miles more than advertised. The rear right door was badly bubbled at the bottom and side and was missing the bottom seal, there were multiple scratches and dents, and one of the speakers was hanging off. None of this was mentioned in the ad. Due to condition of the car, particularly the undisclosed mileage we asked if they’d consider reducing the price for cash to be met with a very unpleasant response. We were told the price was the price and it was sold as it was, no warranty, that’s it. His tone was bordering on aggressive. We overlooked this and decided that if the car drove well, then as it had a full service record, that the extra mileage might be ok so asked to take it out to be asked “why? Are you going to be putting a deposit down on it?”. Who’s going to buy a car they haven’t test driven? There were so many other issues; aggressive body language, acting as if we were time wasters or that he was doing us a favour by selling us a car to name a few. I was genuinely shocked at the attitude of the person we spoke to. Anyway, eventually, we did take the car out with a very nice sales person (who I have no complaints about) but needless to say, after that sort of treatment we decided to spend our money with an honest, polite dealer that actually appreciated our custom.

  • Customer service

  • Value For Money

Ramcheck4's Response to sengarobertson's Review

Written on: 17/01/2023

yes had a very similar situation and still in the middle of dealing with it between garage finance company and an independent garage

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