I walked into this dealership on a Monday asking about the 2013 Taurus SHO and was greeted right away from a man behind a high positioned desk. Later I found out the mans name is Todd and he's the Sales Manager and the tall desk is called a tower. From this vantage point he can survey what's going on throughout the showroom. Todd asked how he could help me and I explained to him my desire for the SHO, Todd explained to me that he didn't have the exact one I was looking for, but he took my name and cell number and said he would give me a call in a few weeks, I said thanks and left the showroom. Being the sort of man that I am I started my search for the SHO on the internet, more sooner than later I was directed to the Carman Lincoln and Ford website, I didn't see it listed in their inventory but I decided to send a message to the dealership anyway, the site informed me that someone would be calling me back within hours. Ms.Christy, the internet associate called me well within a few hours and wanted to verify my request and had a few questions for me. She said she would get back to me with more information and within minutes I was chatting with her again, she told me she had already found several in the tri-state area and I should come into the dealership and go over the details with Todd. When I got to the showroom I was greeted buy a salesman named Jeffery, Jef told me that Todd was busy with another customer but he would be happy to help me. Long story short, I left the dealership without my purchase because I couldn't get the the payment plan I wanted. Around 03:00 hours the next day It dawned on me that the money over the amount I wanted to spend wasn't that big a sum and decided to head to the dealership later that day to get the car I wanted. When I got there Todd, Jeffery and myself got to talking about the money and thats when Todd mentioned that Lincoln may have incentives towards going into a Lincoln MKS. That would mean I might be able to get a better deal on the MKS which is the affluent brother of the SHO. It's also a funny thing because when these two models came out in 2010 I originally wanted the Lincoln but it was way too expensive so I settled on the SHO. Now Bob Carty entered the mix, Bob is the Boss of the whole place and is also from my favorite country other than the USA, England, he's got a cool accent. Anyway between the three of them and only an hour later I was in a 2012 Ruby Red MKS with the Eco-boost engine and the monthly payments I wanted to make, which happens to be the same car I wanted in 2010. From the start these folks treated me well, they took the time to go over all of the possibilities, incentives, discounts, and other cost cutting savings. Oh yeah I also met Andrew, the Sales Manager for the Lincoln half of the dealership and Neil the financial advisor, all of these people were great. Another thing I would like to mention, I noticed while my transaction was being processed that they not only treated me like family but every other customer as well, every customer I saw those couple of day's got a car and it was at least five of them. Did l mention how clean and organized the dealership is, well it is, from top to bottom the place is clean and decorated nicely, both showrooms were comfortable but the Lincoln side was nicer. The staff at Carman were knowledgeable, courteous, friendly, and patient, never once did I or anyone else I had earshot too seem pressured, demeaned or intimidated in any way, quite unlike the "being pushy" reputation that car salesman often have. The staff goes out of their way to make you feel wanted, welcome, appreciated and respected, this is a place that I will be doing business with for a long time to come, "Lord will'in and the creek don't rise" If your looking to take advantage of the "Summer Sale" that Ford/Lincoln is having, make sure you head out to Carman in Delaware, you won't be disappointed, you'll be glad you stopped by and more than likely you'll be driving out with a new car, truck or suv, just like me.