Ignoring customers & inflating prices

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JoanneMay's review of Carbase Car Supermarket, Weston super Mare, Somerset - www.carbase.biz


“Ignoring customers and inflating prices”

Written on: 21/07/2021 by JoanneMay (1 review written)

I initially reserved a car online that I wanted to view, I organised the test drive and all seemed fine. The test drive went well and we arranged a deal including part-ex that I was happy with albeit the sales person trying to low-ball me on my part-ex value after telling me my car was in excellent condition but offering £250 less than the website offered based on the condition. I argued this and they agreed to honour the price they should have offered. I organised a date to collect but unfortunately had some financing issues that pushed everything back. I told them I needed some more time and gave them a date of when I had my loan appointment I could pay a deposit then. I heard nothing for a few days then got a jumbled call from someone to say they needed a deposit now, I was at work so asked them to email whatever request they had over to me as I couldn't talk right then.... no email. 2 days before my loan appointment I received a rather curt phone call from someone else telling me unless I gave them a non-refundable deposit they would sell the car to someone else, I told them there were 2 days until I could pay the deposit and was basically told tough but the car stayed online as reserved to me as it had been. Then after my loan appointment was approved, I tried to contact the sales person by email to let them know I wanted to move ahead as I had the money, next thing I see the car has disappeared from the website to then be re-advertised a day later for an extra £1,400 added to the price!! So it turns out it wasn't a case that they couldn't wait 2 more days for my money, they just wanted to inflate the price! I received no response to my email and 2 further calls and only received a response after I made a complaint via the website! I received a frankly disappointing call which gave me no update, no means of rectifying the situation and was told that apparently the car was now 'reserved'. The sales person then replied to me telling me the car was reserved and would I like to be updated, the car then mysteriously became available again the day before it was supposedly being viewed. Despite having agreed a price and part-ex value already, the sales person then refused to honour that agreement as apparently 'stock is hard to get hold of'.... you already have the car in stock, agreed a deal but now you don't want to sell it despite someone offering to buy?? Terrible customer service from start to finish, constantly ignored and then inflated the prices despite already negotiating a price. Claims of customer satisfaction on their website don't appear to match the reviews

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