Appalling Customer care ... Go to Camerons in Perth

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GunnarBurnham293's review of Barnetts Volkswagen, Dundee


“Appalling Customer care ... Go to Camerons in Perth”

Written on: 14/09/2015 by GunnarBurnham293 (1 review written)

Having purchased a brand new VW Tiguan from Barnetts in Dundee within months it developed a fault. Barnetts spent thoudands on it i mean literally thousands ....well not there money ofcourse it was under warranty so VW were funding it. After a new DSG gearbox, new rear axle, drive shafts prop shafts etc etc etc they could still not fix car. HOWEVER according to their customer service manager  and the owner, the vibration through my steering wheel was normal to that of every VW Tiguan with 19" alloy wheels!!!
A full DEKRA road test was carried out their findings "the vibration through the wheel was not only very annoying but disconcerting" Barnetts were not interested. Unfortunately VW finance were not much better so its of to the financial ombudsman and the press.
Make it easy on your self just dont buy a car there !

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