written by Paulbarr on 25/03/2023
This review would be a zero if allowed on site .
Purchased a jag pace , which had a warning light on was told the dpi filter was an issue and this was being replaced , a day after picking the car up the light comes back on , returned to dealer and was advised via jag lots of parts inc the dog filter needed replace , strange that this needed replaced in no less than two weeks , clearly shows they misled in the first replace , got a hired car via Arnold Clark only to drive it home and find out the tyres had been run flat on this car and in fact the side wall was dangerous ,tried to call sales manager whom did not take my call but emailed me 8 hours later to say he had been busy , was left without a car for a week , called to cancel e pace as was told they were using reconditioned part , saw an Audi Q5 and had this brought to branch only to find out on day of pick up that it needed a parking sensor and a battery, pick up was delayed for a further 2 days , on picking up the car the brakes were not right and spent the next 3 hours sitting in branch as they sorted this . Asked the manager for £100.00 of a 20k sale due to all the inconvenience and time spent , he refused , needless to say he now has 2 cars to sell as I got my money back and went and purchased a car else we’re . Lesson learned avoid this branch in fact avoid Arnold Clark , strive is terrible .
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