Item: Unbeatable Hire - www.unbeatablehire.com
Rating: 5

janeg3's review of Unbeatable Hire - www.unbeatablehire.com

“No hassle motorhome hire”

★★★★★

written by janeg3 on 25/05/2018

My wife and I hired a Flash 03 motorhome from Unbeatable Hire, collecting our vehicle from the Glasgow depot. We were due to tour the Outer Hebrides, via Mallaig, and Skye.
The staff at the Glasgow depot were very helpful in getting us away early, as we had a long drive to our first campsite. They were very friendly and knowledgeable about the vehicle and gave us useful hints, particularly regarding getting the heating going. We didn't realise how much we were going to need it.

The vehicle was a 16 reg and in very good condition. Having done it once before, we were prepared for the initial shock of managing in a tight space. However large a vehicle you hire, it is always a bit scary at first, but once you get into a routine and learn to work around each other, it becomes much easier.

The vehicle drives very well and as long as you brake and corner with regard to the half done of luggage you brought, all will be well.

So, 900 miles later, we returned the vehicle without any serious incidents and again the staff were very relaxed and gave us the time and space to empty all our stuff back into our car.

The staff informed us about the 3rd party company that sends out the customer satisfaction survey and also organises the return of our deposit. We are mindful of others problems in this area but feel we know where to look and what to do.

So, in summary, no worries and a great experience.

Value For Money

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Buddababy's Response to janeg3's Review

Written on: 27/03/2019

This is the same company that o have reviewed about as the use a variety of names.

This company offers attractive deals although when you read the terms and conditions you soon realise the costs can escalate very easily. There is also no way of speaking to someone in the company, you have to email them and wait till they call back, if you miss the call like I did a few times you have to go through the email process again. They only give a 24hrs cooling of period. The also hold your £1250 deposit for 28 working days then go through a process of getting you to confirm amount due back then you need to wait a further 5 working days before you get it back. I had to wait 2 1/2 months to get the payment back!!!!
I would avoid booking through this company ever again! The full process stressed me out and I did not enjoy the experience at all as I was worrying about the costs that would incur, we did not use the smelly bathroom and the motor home was not to a good standard. The seating area that should have converted to a bed did not fit well either, luckily we did not requir the use of it.

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Buddababy's Response to janeg3's Review

Written on: 27/03/2019

Did you pay extra for early collection as we were told 3pm and when we arrived there’s were a few other people collecting so they were busy dealing with them. It was also getting dark so not ideal for inspection purposes.

I do have to say the staff at the yard were great although the company they work for have a terrible service.

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