National Motorhomes Reviews - www.nationalmotorhomes.co.uk

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National Motorhomes - www.nationalmotorhomes.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid at all costa”

Written on: 16/10/2019 by Rodriguezpl32 (1 review written)

If I could give 0 stars I would! From the very beginning began to regret this booking. After much searching these guys 'seemed' to have a good price and were able to offer more flexible bookings (ie not a week). I made the booking and was instantly bombarded with texts, about how I could upgrade my experience...for example pay for an electric cable? Really???? This stuff should be included as standard!! I ignored most of the texts and actually blocked the number in the end because it was… Read Full Review

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★☆☆☆☆

“WARNING”

Written on: 24/09/2019 by Wendy123466 (1 review written)

DO NOT HIRE FROM THIS COMPANY!!!! ALL THE STORIES ARE TRUE, EXCESSIVE CHARGES, POOR CUSTOMER SERVICE, POOR QUALITY VAN, DO NOT REFUND DEPOSIT UNLESS YOU FIGHT WITH THEM. THEY TRADE UNDER VARIOUS NAMES!!… Read Full Review

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★☆☆☆☆

“Don't be rash, save your cash. Rubbish company.”

Written on: 26/08/2019 by Garcialq255 (1 review written)

Please, please, do not part with a penny of your money until you have read all the reviews for this company and its associates. WE LOST OUR DEPOSIT. I had used them some time ago and was naïve enough to think we would be dealt with in a fair and honest, manner. Not so. In fact, they even got our rental dates wrong, but still seem unwilling to refund the deposit, although the mistake is theirs. I have booked an appointment, face to face, with the local Trading Standards Officer. If you’re… Read Full Review

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★☆☆☆☆

“Terrible service! Avoid!!!!!!!!”

Written on: 27/03/2019 by Kassidyl486 (1 review written)

This company offers attractive deals although when you read the terms and conditions you soon realise the costs can escalate very easily. There is also no way of speaking to someone in the company, you have to email them and wait till they call back, if you miss the call like I did a few times you have to go through the email process again. They only give a 24hrs cooling of period. The also hold your £1250 deposit for 28 working days then go through a process of getting you to confirm amount… Read Full Review

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★☆☆☆☆

“Stay clear ”

Written on: 17/02/2019 by carphilly (1 review written)

We decided to hire from them in December, special offer £72 for 3 nights!! As they say "too good to be true" This very quickly raised to £198. Once you have paid your initial payment you then very quickly get e mails for all the hidden extras that you cannot avoid. Toilet pack, kitchen pack, mileage, insurance, gas, etc etc etc. The motor home itself was very tired, cracked sink in bathroom, tv not working told to go and buy new remote,seam split on chair, cracks in plastics, but we could… Read Full Review

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★☆☆☆☆

“So Many HIDDEN not optional extras!!”

Written on: 26/11/2018 by WalkerBenson (1 review written)

Just put all costs upfront!! The headline price much like budget airlines is cheap, however there are loads and loads of hidden extras that just keep coming. I rented in October and had a lot of issues with the van. It was very difficult to get hold of anyone to assist with issues. Ended up having to cut short our short break. Still waiting for deposit!!… Read Full Review

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★★★☆☆

“Refund of deposit”

Written on: 08/06/2018 by martinleach1 (1 review written)

I rented a motorhome back in March, just before Easter. The check in and check out process at the Barnsley depot was fine and I was immediately told the vehicle had been signed off and that I would receive my full deposit back. The vehicle its self turned out to be missing essential crockery and I was sold an additional gas canister that I didn't need, but that is incidental. I hadn't received back my deposit in 4 weeks so I contacted NMH and was told 28 working days which took me up to the 8th… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Never use this company”

Written on: 25/05/2018 by ElianaSilva (1 review written)

Would never touch this company again and AVOID AVOID AVOID. Their staff are extremely rude once they have their money from you. I too am now nearly 3 months down the line and still no refund of the damage deposit, even though they admitted that there’s no damage or extra costs etc. I am now going through the small claims court and the bank to get the money back. If you are affected by this then get in touch with trading standards, watchdogs, your bank and anyone else that you think… Read Full Review

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Shafty2.3's Comment

Written on: 04/09/2018

I am in exactly the same situation with this company. I would like to hear how your court claim went since I am about to follow the same route. Cant believe they are allowed to get away with this.

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Hodgie89's Comment

Written on: 04/09/2018

Afternoon. Eventually the credit card company pulled through and returned the money. I found if you call them (national motorhomes) up and threaten with court action, they soon action your claim.

Do not let them say ‘I’ll send an email to the claim team’ as in two weeks time they’ll say ‘have you requested in writing for your deposit to be return’.


As soon as your 28 day period hits I would call, email, write letter and everything short of a pigeon carrier to communicate the fact you want your money!

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★★★★☆

“National Motorhome Hire Review Byley Middlewich”

Written on: 21/05/2018 by Reevesbj455 (1 review written)

We hired a Motorhome for three nights on 15/05/18 from Moss lane Byley we found the staff friendly and informative. The Motorhome had been cleaned to a very high standard inside and out. I was taken around the Motorhome inside and out and shown all the knocks and scratches which he also had marked on a diagram on a tablet. After I was satisfied I signed his tablet. On return he did a thorough check and he was happy there was no further damage, I then signed off. It would be better if there was… Read Full Review

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★☆☆☆☆

“DEPOSIT NOT REFUNDED”

Written on: 20/05/2018 by Corrinal83 (1 review written)

Campervan experience was good but deposit has never been refunded, apparently if they give you a campervan that’s just been returned from getting its engine “repaired” and it breaks down while you have it on hire they charge the customer for the RAC call out. We didn’t even get to start our weekend break for almost 3 hrs and we returned it with more diesel than what we received it with. We were going to hire again over summer holidays but it will not be with this company. After reading… Read Full Review

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★☆☆☆☆

“Problems obtaining refund of deposit”

Written on: 19/05/2018 by Raymond500 (1 review written)

At the start of the process, National Motorhomes seemed like a well run company. However, when I collected the motorhome I wasn't allowed time check it fully because the manager wanted to close the depot early. The motorhome was sound mechanically but I found a number of faults in the living area. I took photos of all the damaged and faulty parts and they agreed to repay my deposit in full, without any problems. The deposit is supposed to be refunded after 28 working days, which equates to… Read Full Review

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★★★★☆

“Very good motorhome”

Written on: 18/05/2018 by martinhick (1 review written)

Picked up a motorhome for a 7 day break in the Highlands. Got to depot a little early but was dealt with very quickly and efficiently and in no time I was on the road. No problems with the vehicle which was well equipped. Upon returning the van again end dealt with in a friendly and efficient manner… Read Full Review

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★☆☆☆☆

“Still has deposit ”

Written on: 16/05/2018 by Dayanara233 (1 review written)

Despite doing all I was told to do my refund is still not processed, I keep getting told it will be, there is a problem with the system, they need to double check something. Now no response. Appalling customer service… Read Full Review

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★☆☆☆☆

“Deposit refund not returned for 3 months”

Written on: 29/04/2018 by AndiD (1 review written)

National Motorhome customer service is really terrible. When I collected motorhome I’ve taken photos of all damaged parts. And when returned they said I have damaged it. Then I showed photo, they weren’t happy to agree with it. Then deposit refund it took nearly 3 months. It says refund takes upto 28 days. But company’s deposit holding third party somehow lost deposit and their system crashed and they couldn’t refund. Then they refunded manually but I haven’t received. After tons of… Read Full Review

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★☆☆☆☆

“SHOULD CALL THEMSELVES RYANAIR NATIONAL MOTORHOMES”

Written on: 19/04/2018 by RC112 (1 review written)

this company need to call themselves ryanair national motorhomes , they get you with really polite poeople on their chat on a cheap rate then when you book the add ons start, we booked for a 3 day weekend to start friday booked a ferry for 12pm which we thought was reasonable and were then told you cant collect motorhome before 3pm so first day is lost then you have to return before 11am on the third day which is crazy. when you get your final price with all the add ons they then hit you with… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE NATIONAL MOTORHOMES!!!”

Written on: 13/04/2018 by Perezdl320 (1 review written)

NO MORE THAN A HEATED TENT! We returned home early from a 4 night booking having been given a motorhome with no functioning water supply. So NO SHOWER, NO TOILET & NO WORKING SINK. We had been corresponding with technical team via email/text and phone calls since arriving at campsite with no success. No matter what they talk us through the water appears to be blocked...hardly convenient when travelling with young child. Speaking to customer services is a nightmare and to top it off I am now… Read Full Review

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★☆☆☆☆

“Be very careful”

Written on: 12/03/2018 by richarpa (1 review written)

Absolutely shocking. If only I'd read the reviews on this company before I rented a motorhome from them during the school holidays last October! After more than 100 phone calls & e mails we still haven't got our £1265 deposit back, even though we agreed that the vehicle was returned in excellent condition. Call their bookings line & they answer immediately but start talking about returning your deposit & you won't see them for dust. We've made a formal complaint to our credit card provider so… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 01/03/2018 by Janessa1964 (1 review written)

The hire of the motorhome last October all went well, trying to get your deposit back after does not. It is now the 1st March and I still have not had my £1200 deposit returned. Like everyone else has written they do not return phone calls or emails. I eventually received an email 3 weeks ago saying a problem with their merchant and would get a refund in the next 7-10 days - still nothing. Have telephoned again every day for a week and still no return calls all emails. Now written to the… Read Full Review

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Philhawkins1981's Comment

Written on: 02/03/2018

Hi, I too am experiencing the same problems and after reading all the comments below i cannot see how they are allowed to operate like this.
Not only am i getting charges to my account for late payments it is causing stress.

Can i ask which Obundsman you have have contacted. I think if everyone was to do this then it may help ressolve.

Thanks

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Rtucks's Comment

Written on: 09/03/2018

Hi I emailed the motorhome company complaints again and told them I had written to the ombudsman and I have had my deposit returned to my credit card within 3 days. The ombudsman was the main one that comes up under a web search. They also replied within a couple of days.

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★☆☆☆☆

“SHAMELESS HIRE COMPANY”

Written on: 08/02/2018 by qyMonaghan149 (1 review written)

Unbeatable Hire Ltd AKA National Motorhomes I rented a motor caravan from Unbeatable Hire Ltd only after checking that Collision Damage Waiver (CDW) would cover any damage claims as there were a worrying amount of complaints against the company about disputable extra charges on completing a hire. I was told in writing, “Our insurance excess is £1000.00 (refundable), this can be reduced to nil, per insurable incident, if you qualify for insurance excess waiver” I therefor paid £300 extra… Read Full Review

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★☆☆☆☆

“easy to book hard to get a deposit refund”

Written on: 27/01/2018 by arealcustomer (1 review written)

Booking was easy, the price was very reasonable, the campervan was lovely and clean with all the necessary bits in it. communication was great... ...until I needed my deposit refunded. as most people who have actually rented from them rather than just got a quote; getting my deposit proved very problematic, you have to fill in their own feedback form before getting your refund but their website lets you claim your refund AND… Read Full Review

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