Motorhome Hire Reviews - www.motorhomehire.uk.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“AVOID AT ALL COSTS. ”

Written on: 07/11/2019

AVOID LIKE THE PLAGUE. Pay a little more & go elsewhere. This company caused so much anger and frustration, added to HOURS of trying to resolve issues because they genuinely do not care. I have been a company customer services director for 3 companies and simply cannot understand their blind arrogance and inept approach toward "customers". They get 1 star because you cannot give 0. The constant add-ons, inability to communicate with them after booking by anything but "chat: where they keep… Read Full Review

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★★☆☆☆

“The head office are evasive - go elsewhere”

Written on: 01/11/2019

The deal of £50/night was too good to be true and that will stick with me. Hard sales follow with emails daily - stuff that should be included were not, camper was poorly maintained and we had to take lots of photos. Now they claim the deposit has been returned but it hasn't, the live chat is close to useless and they wont supply any evidence from their side that the payment has been refunded. No telephone number (that should have rung my warning bells - but hey ho, I will learn in… Read Full Review

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★☆☆☆☆

“Having to take legal route to have deposit returned. ”

Written on: 27/10/2019 by AustralianKaren (1 review written)

Not only would I not recommend to a friend, I wouldn't wish them on my enemy. Company couldn't be more helpful when we were enquiring on phone from Australia. The 'extras' packs they sign you up for after you book (and you book assuming basics like kitchen gear, power cable and hose are included), are totally pointless. They are included in the hire anyway; they aren't going to bother removing bike racks, dishes the between hires. We collect vehicle. Shabby to say the least, and dirty. No water… Read Full Review

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★☆☆☆☆

“look out for all related companies”

Written on: 25/10/2019 by ReaganTucker294 (1 review written)

I am awaiting my £1000 deposit .. followed full process now awaiting since September… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY ”

Written on: 14/10/2019 by Taxigirl08 (1 review written)

This company from beginning to end have many many hidden charges. If you are desperate and you do end up having to hire a vehicle from them READ THE SMALL PRINT. They take about 2 months to return your deposit of £1,265.00 (i'm still waiting) and then they try to make additional charges from the deposit. Although when I returned the vehicle it was inspected and I was told everything was fine. When you ask them what these charges are for apparently it can take up to 5 days for them to respond… Read Full Review

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★☆☆☆☆

“Hire At Your Peril”

Written on: 04/10/2019 by LamborghiniLover (1 review written)

This Company trade under lots of lots of different names but based in Cambridge Hired a very poor motorhome in early July 2019 from this LOT, the fridge didn't work on 240 volts or 12volts also door release handle broken, loads of bodywork damage scratches with photo,s to prove & TV screen broken but luckily for me I got the handover person / valeter to sign "for this” on my own made up check list which he was very reluctant to do, he actually said I wouldn’t hire one of these,s MOTORHOMES… Read Full Review

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★☆☆☆☆

“Throw your money away hitting from these”

Written on: 03/10/2019 by Lockhartmi214 (1 review written)

AVOID MOTORHOMEHIRE.UK.COM... If you're happy to give them your deposit without chance of getting it back, crack on! The van was heavily used (battered up really). After booking, we came across awful reviews which made us really nervous about hiring. We took all the photos of before and after our hire so they couldn't stitch us up for damage and keep our £250. We looked after that van as if it were our own and cleaned it top too bottom before taking it back. Over a month later and they're… Read Full Review

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★☆☆☆☆

“Camper hire”

Written on: 20/09/2019 by tcBowers61 (1 review written)

I hired a camper from these guys in july and still haven't received my deposit back. I have followed their procedures and the live chat and calls never get answered. I am owed nearly 2.5k. I am open to suggestions to get my money back… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 13/09/2019 by Wallace219 (1 review written)

Please avoid this company at all costs. You will not receive your excessively high deposit back… Read Full Review

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Helenschuder's Comment

Written on: 17/09/2019

I’m still trying to get my deposit back from July as well no one answers the chat n if they do u get ignored no one answers the phones or emails bk it’s terrible

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★☆☆☆☆

“Zero stars would be more accurate”

Written on: 27/08/2019 by Steve480 (1 review written)

Don't believe a word on the website, avoid at all costs. You know the saying "if something looks too good to be true, then it probably is", this should be their advertising slogan. Wouldn't recommend to an enemy never mind a friend!… Read Full Review

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★☆☆☆☆

“Do not use this company. You will not get your deposit...”

Written on: 19/08/2019 by Lottykelky (1 review written)

Do not use this company. You will not get your deposit back. They also will never talk to you over the phone unless they are selling… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY - MOTORHOME HIRE UK”

Written on: 15/08/2019 by Sandra330 (1 review written)

My husband booked this motorhome for a week to go to a festival we were talked into paying £1265 on which was for the deposit and insurance which made the booking cheaper. we returned the motorhome in the same condition as we hired it and sat back and waited for our deposit which we believed was 28 days. We were then informed it was 28 working days after the return of the vehicle, this was not great but it did state it in there terms and conditions 28 working days have passed and still no… Read Full Review

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★☆☆☆☆

“DO NOT HIRE FROM THESE”

Written on: 30/07/2019

After hiring a vehicle from a yard that was ankle deep in mud I found that I had been charged for parking my own vehicle in a space that didn,t exist.When I returned the vehicle the fuel level was checked along with the overall condition of the vehicle and everything was found to be satisfactory.I have now received a claim for a shortage of fuel plus an extra charge of £37.50 for putting the fuel in,and on top of all this they are trying to charge me for damage to the vehicle which never… Read Full Review

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★☆☆☆☆

“Rude and waste of time”

Written on: 12/07/2019 by jomcmonnies (2 reviews written)

Constantly sending mails with offer. Decided to book and every time I got to the payment page I was told they didn't have any availability, despite the fact the page said there was availability guarantee. When I rang and questioned I was made to feel there wasn't an issue. The customer service was poor and the staff rude. Apparently I should be wiling to trace to Cambridge to collect a motorhome when I live in North Wales! The website told me for a week solid Manchester had availability. Joke… Read Full Review

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★☆☆☆☆

“1 star is too many! Do Not Use”

Written on: 08/07/2019 by LyricBurgess487 (1 review written)

Booked and paid £200 for motorhome hire. Unfortunatly, i had to cancel 36 hrs later. The company kept the entire amount to cover admin fees! It was over a weekend that i cancelled and there is no way of contacting them. Amazingly, vehicle hire companies are exempt from cooling off periods and are not obliged to refund any money at all. They were not in the slightest bit interested when contacted and showed not a glimmer of customer service. I booked through Motorhome Express but they use… Read Full Review

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★☆☆☆☆

“Just don't use them. They charge you for things that...”

Written on: 28/06/2019 by markmendelssohn (1 review written)

Just don't use them. They charge you for things that should be standard and don't return deposits… Read Full Review

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★☆☆☆☆

“Absolutely terrible company”

Written on: 21/06/2019 by Emilee177 (1 review written)

This company are best avoided. As previous reviewers have said they charge you extra for even the most basic of things to do with the motorhome. Worse our motorhome had a soaking mattress where somebody had left the skylight above it open. We only discovered this after driving 3 hours away from the depot. The company provided no help or solution so we were forced to cut out holiday short after only 2 days (and sleepless nights). The company offered only token compensation for this and I am… Read Full Review

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★☆☆☆☆

“Why doesn't this site allow a rating of 0/5 stars?!”

Written on: 12/06/2019 by qhMcManus308 (1 review written)

WARNING! PLEASE PAY ATTENTION TO THESE REVIEWS BEFORE MAKING A BOOKING – whilst this business appears legitimate, and it does have motorhomes for hire, DO NOT MAKE A BOOKING, no matter how good the deal seems or what discount is offered. This company, current registered name 'Hire Booking Centre Limited', trades under numerous business names, including Motorhome Hire UK. Having taken a quick look on Companies House, it appears that the company has no assets and they are in the process of… Read Full Review

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★★☆☆☆

“Budget Airline mentality Things to be aware of...”

Written on: 18/05/2019 by Webbo1234 (1 review written)

Good points - Van was very nice, very clean, did what it said on tin! Poor points - Company lure you in with great sounding deals. But beware there are a lot of practices borrowed from the budget airline industry. We ended up paying twice the advertised price for three nights. All of the following is probably in the Terms & Conditions - which really poorly laid out, presented and written Terms & Conditions's - making understanding incredibly difficult. So please note the following: - you can't… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 15/05/2019 by YaritzaOrr418 (1 review written)

Rent us the wrong size van, we could not fit in there Gave us another one so dirty that we had to clean it all No assistance number when you are on your trip When we returned they signed off that everything was ok and one month later took us extra 450 pounds for invented stuff , do not answer to emails Terrible… Read Full Review

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