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“Don't expect your deposit back”
Written on: 02/08/2018 by EllisHall273 (1 review written)
Since the age of 4 our 8 year old daughter had begged us to go away in a Mobile home. After four years of her pointing at every campervan on the road, each time she saw one, we decided to give it a go! The booking experience was very good and the number of options regarding, additional insurance, early pick up/ drop off, additional gas etc were prompt and attentive. The collection experience was smooth and the guys at the depot were very helpful. The weekend was great and surpassed our… Read Full Review
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“Avoid avoid avoid ”
Written on: 02/08/2018 by Ctvob11 (1 review written)
Made a reservation to book a motorhome to take my family away for a weekend, the deposit went from £250.00 then £1250 and now £2500,really not impressed so far, also unable to get a hold of anyone to talk to, lots of extras that you pay a premium for with the van… Read Full Review
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“refund is not a word they know”
Written on: 23/07/2018 by holdenANDford1 (1 review written)
payed deposit then change of circumstances made me cancel asked for refund which they agreed to but 6 weeks later nothing they do not reply to emails I AM NOW GOING THROUGH THE BANK TO GET MY MONEY(OVER 1500 POUNDS) BACK DO NOT DEAL WITH THIS COMPANY AM GOING THROUGH OMBUDSMAN TO GET THIS COMPANY SHUT DOWN WILL LET PEOPLE KNOW REFERENCE NUMBER TO ADD THERE NAMES TO THE LAW SUIT My refund number with this so called company is 55352… Read Full Review
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“Tricksters !”
Written on: 05/07/2018 by KG2018 (1 review written)
Beware ! the price they quote is NOT the price you end up paying ... huge added extras that should be standard items ... for example a charge of £12.50 if you use the Dartford Crossing where as the actual Dart Charge is only £2.50 ..Motorhome hire add £10.00 This is just one small example of charges .. there are many others BEWARE ! Vehicle was supposed to sleep 6 however we found it cramped for 2 people , 6 would be an absolute nightmare Staff at the pick up and drop off point were all… Read Full Review
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“Disappointing Experience ”
Written on: 19/06/2018 by Alonso323 (1 review written)
Motorhome Hire holiday had always been on my 'bucket list' and I was very excited when I booked a medium sized van for myself and our dogs for a weeks holiday. The initial quote looked reasonable but you need to be very careful to budget for all the extras that you need (gas, insurance, 'returnable' deposit - which I'll come onto later) that you are bombarded with once you have confirmed your booking. That aside, we booked everything we needed and put it down to lack of experience. Collected… Read Full Review
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“try before you buy”
Written on: 08/06/2018 by puddles1 (1 review written)
Booked in may 2018 3 day break via GROUPON app, good deal but lots of little extras we did not expect but had to add on.Very friendly staff with easy check in and check out at the DURHAM centre.Choice of vans on arrival and good handover with little added help for aged relatives (STEP FOR ENTERING VAN).Liked the interior of van and modern gadgets, took a little time to get used to the fridge settings at it took ages to chill and kept BEEPING when traveling.Overall everything in van that we… Read Full Review
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“First experience in a campervan”
Written on: 06/06/2018 by 449Ayers (1 review written)
Complex online hiring process and ability to compare option and pricing could be better. Reception and walkaround at depot was excellent and the vehicle was brilliant. Pleasure to drive and really straightforward to use even for a novice like me. Extremely clean and well appointed with a few thoughtful extras. Return and handover were also easy and smooth. Excellent family holiday which would love to do again!… Read Full Review
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“Great experience.”
Written on: 04/06/2018
It was a really good experience. Motorhome hire process was quick and easy. Clear and straightforward. Location was very easy to get to with little traffic on the way. The vehicle was in decent condition with everything needed. Personnel was kind and helpful. Quick check and handover on collection with good briefing on what is what and how it works. Quick handover without any stupid requests on returning the vehicle. Really happy with the overall service received. Would definitely recommend to… Read Full Review
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“Great experience”
Written on: 04/06/2018 by Lucie18 (1 review written)
Great experience. Some hidden charges you don't find out about until just before hire.Caravan was spotless.lovely helpful staff at pick up centre in byley middlewich.would recommendto anyone who likes to move around and enjoy our country… Read Full Review
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“Southampton Bank Holiday”
Written on: 01/06/2018 by craiglewis (1 review written)
Great family experience, very friendly staff and great to use online system. If you are looking for a hassle-free family break I can't recommend this enough. A few notes, take some Dettol wipes with you, the motorhome wasn't the cleanest but was quick enough to clean ourselves. Also, pay the hire deposit on a credit card if possible as the refund takes a very long time (4 weeks and counting). Would definitely recommend and would use again. … Read Full Review
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“Don't expect to get your £1,250 back. Read the...”
Written on: 01/06/2018 by Emmett123 (1 review written)
Don't expect to get your £1,250 back. Read the reviews here and on trustpilot and tread carefully, this company is based in toft road, bourne, cambridge and trades under a number of different names… Read Full Review
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“Very good”
Written on: 29/05/2018 by Nevaeh232 (1 review written)
Great value would recommend to all my friends and family very spacious campervan and great value for money very comfortable double bed and seats for driving long distances. Great value would recommend to all my friends and family very spacious campervan and great value for money very comfortable double bed and seats for driving long distances. Great value would recommend to all my friends and family very spacious campervan and great value for money very comfortable double bed and seats for… Read Full Review
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“Nice experience throughout ”
Written on: 27/05/2018 by Hart193 (1 review written)
We just came back from our holiday, and we want to express how pleased we are with the service provided by the friendly staff from Heathrow, especially the lady in the office as well. Thank you. … Read Full Review
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“NC500 in motorhome”
Written on: 21/05/2018 by Diana60 (1 review written)
Excellent experience throughout from initial booking to return of vehicle. Motorhome was modern, well maintained, well equipped and clean inside and out. Choice of pick up location all with secure parking for your own vehicle. Will definitely use this company again… Read Full Review
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“Would not recommend! ”
Written on: 21/05/2018 by Lowe339 (1 review written)
Hired a motorhome in March 2018, 51 days later still awaiting to hear about deposit. Finally get through and got sent an email to confirm deposit amount. £33.83!!! Cant get through again for an explanation, keep getting cut off... Would DEFINITELY NOT RECOMMEND… Read Full Review
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“Wonderful motorhome break ”
Written on: 15/05/2018
We decided to try and hire a motorhome for a long weekend as buying one is a huge financial commitment but was something we were interested in doing. We were not disappointed. We picked up our motorhome from the depot with no problems at all. The staff were very informative as to what we needed to do and how to do it. They were very thorough with the inventory and made sure everything was perfect for us before we left (showing us how to move the beds and how to fit a baby car seat etc). The… Read Full Review
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“4 night rental”
Written on: 14/05/2018 by Bambixs (1 review written)
We had a fantastic time, thank uou. Smooth process mostly online, easy handover process. Comprehensive amount of information available for first time renters and the campervans are very new, perfect interior and just what we wanted for our extended weekend trip. We would definitely recommemd and will rent again. Thank you… Read Full Review
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“Motor Homes hire from Motorhome Hire ”
Written on: 14/05/2018 by 122Andersen (1 review written)
Renting a motorhom was something I considered before but actually never made the final step.I have found out recently Motorhome Hire website and because of the issuees with booking hotels in Scotland during the long May weekend I decided to give it a go.The whole process was processed online and it took no longer than half an hour and I had my first motor home secured.It was just few months old and much more comfortable than I expected.With tricky Scottish weather it was great being able to… Read Full Review
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“Great motorhome but £1,200 security deposit not returned”
Written on: 08/05/2018 by EmmaLOBrien (1 review written)
We hired a motorhome at the end of February and returned it on 12 March 2018. Hiring the motorhome was easy and the depot staff were very helpful HOWEVER the whole experience has been ruined as our £1,211 security deposit is yet to be returned. We were slightly put off by the high security deposit but appreciated that the van was new, such vehicles are very expensive and the company needed to protect its assets. We paid the full amount of £1,250 understanding that as long as the vehicle was… Read Full Review
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“Scotland 10 day Trip”
Written on: 05/05/2018
I would highly recommend these guys to anyone. The depot was at a handy location from home, the staff at the depot was brilliant, very friendly and helpful, he even paired my phone to the van :) The online booking system was great, really easy to navigate and to use. The staff on the online chat are very helpful and answered all my questions within a day. We went away early April, purchased an extra gas bottle expecting typical Scottish highland weather, although it was cold we didn't even… Read Full Review
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Emmett123's Response to EmmaLOBrien's Review
Written on: 01/06/2018
I have had exactly the same experience and the same "unusual" email. Still waiting for £1,250 to be refunded