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“Budget Airline mentality Things to be aware of...”
Written on: 18/05/2019 by Webbo1234 (1 review written)
Good points - Van was very nice, very clean, did what it said on tin! Poor points - Company lure you in with great sounding deals. But beware there are a lot of practices borrowed from the budget airline industry. We ended up paying twice the advertised price for three nights. All of the following is probably in the Terms & Conditions - which really poorly laid out, presented and written Terms & Conditions's - making understanding incredibly difficult. So please note the following: - you can't… Read Full Review
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“Worst service ever”
Written on: 15/05/2019 by YaritzaOrr418 (1 review written)
Rent us the wrong size van, we could not fit in there Gave us another one so dirty that we had to clean it all No assistance number when you are on your trip When we returned they signed off that everything was ok and one month later took us extra 450 pounds for invented stuff , do not answer to emails Terrible… Read Full Review
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“This company is the cheapest online when you first...”
Written on: 07/05/2019 by Willispd313 (1 review written)
This company is the cheapest online when you first enquire they come over as a professional company but once you've paid your booking fee of £199 you then cant get in touch with anyone you have to fill paperwork online'thats when they start with all the extras'toilet pack 'kitchen pack and all the other extras 'we tried to cancel you cant' So when I eventually got in touch on the live chat and cancelled they wouldn't pay back deposit because I should have cancelled within 24 hours Be very… Read Full Review
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“DO NOT BE FOOLED BY CHEAP OFFERS”
Written on: 06/04/2019 by babytracyd (1 review written)
We hired motorhome from this company £99 for 3 days brilliant, then the texts and emails started to come in. Hire price does not include: 1. Crockery/cutlery 2. Chemical toilet fluid or toilet roll. 3. Mains hook-up (required for electric hook-up) 4. Water hosepipe (required to fill water tank) . Other charges include: Extra charge for Sat nav. 3kg of gas provided £30 for extra 3kg You need to send proof of TV licence or you will get charged for that The deposit comes out from your credit… Read Full Review
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“Terrible service, cost can easily escalate to ££££££”
Written on: 27/03/2019 by Walsh423 (1 review written)
MOTORHOMEHIREUK This company offers attractive deals although when you read the terms and conditions you soon realise the costs can escalate very easily. There is also no way of speaking to someone in the company, you have to email them and wait till they call back, if you miss the call like I did a few times you have to go through the email process again. They only give a 24hrs cooling of period. The also hold your £1250 deposit for 28 working days then go through a process of getting you to… Read Full Review
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“bombarded with text messages”
Written on: 05/03/2019 by taby717 (1 review written)
stupidly gave my mobile number when looking to hire a motorhome, big mistake at least one text message every day sometimes 2 and i cant block it because there isnt a number to block , called the number provided every 10 mins yesterday and no answer apparently all operators were busy all day , no acknowledgement of the 3 emails i sent its as if they dont exist. 4 calls today and still no answer im probably going to have to change my number now… Read Full Review
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“don't go there!”
Written on: 21/02/2019 by heidi100 (1 review written)
The old saying goes "if it seems too good to be true...it probably is"!! Just got my deposit of £250 back, after waiting 7 weeks! Made numerous emails and phone calls asking why it wasn't in my account. The hot water didn't work, no apology or refund for this. The website shows all these lovely, shiny motorhomes....ours was 5 years old! Interestingly, no feedback on their website...speaks volumes...have to search quite a bit to find this feedback area. As you can see, they're all very… Read Full Review
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“Stay well clear”
Written on: 14/02/2019 by laHull355 (1 review written)
We thought £99 for 3 days brilliant so we booked it then the texts and emails started to come in. 1. No kitchen equipment provided extra £30 2. No toilet fluid or toilet roll £30 3. No electric hookup £30 4. No water hose provided £30 5. Proof of TV licence must be given or you will get charged. 6. Extra charge for Sat nav. 7. Only 3kg of gas provided please pay £30 for extra The deposit comes out from your credit card £1250 so you are paying interest on it till or if you get it back.I… Read Full Review
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3
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“I was looking around for quotes, and came across this...”
Written on: 15/01/2019 by TyreeGleason (1 review written)
I was looking around for quotes, and came across this company and decided to hire from them on there due to price. i you can only book 3/4/ or 7 night hires. any size vehcile. so i booked the big large one for a few of us, as we were off to scotland to film some of the countrys amazing scenary, and with a mobile home, we could be there early in the morning before the other tourists came, so this was ideal. i enquired about a hire for 7 nights, and within minutes got an text saying that the… Read Full Review
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“Do not use these”
Written on: 02/01/2019 by Madmir (1 review written)
Terrible service tryed several number to contact and email no reply.lots of hidden charges add that was not told about and 2 month later amd still awaiting my £250 deposit back. Not replying to emails ive send..wont be using again or recomending ..poor poor service from this company!!!!… Read Full Review
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“Please Avoid”
Written on: 30/12/2018 by Moodyne396 (1 review written)
Rented twice from this company and should have learnt my lesson the first time. I cannot believe any of the positive reviews on this site are genuine - they are likely fabricated or customers have been bribed to place a good review. I placed a booking online and annoyingly within a few days, I kept getting text and email messages that I could rent the same deal for half the price. I contacted them a few times to see if they could honor but no reply so had no choice but to pay full price… Read Full Review
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5
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“So many HIDDEN non optional extras”
Written on: 26/11/2018 by JoeHa (1 review written)
Just put all costs upfront!! The headline price much like budget airlines is cheap, however there are loads and loads of hidden extras that just keep coming. I rented in October and had a lot of issues with the van. It was very difficult to get hold of anyone to assist with issues. Ended up having to cut short our short break. Still waiting for deposit!!… Read Full Review
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4
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“DO NOT USE THIS COMPANY”
Written on: 06/11/2018 by SueStenton (1 review written)
We had a wonderful break in September and were rold that WE had to apply for the return of our deposit of £250 28 working days after hire eg 24.10.18 to allow for any potential traffic violations. I emailed on the 25.10.18. No reply. I tried to phone and the number is stated as out of service but if urgent leave a text message. I did. I then managed to find another number and selected option 1 - new hire. Surprise, surprise, they answer immediately. I’m told it’s a particular person who… Read Full Review
Trio999's Response to SueStenton's Review
Written on: 17/11/2018
What was van like
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“Still trying to get back my £2500 deposit”
Written on: 27/10/2018 by Funco71 (1 review written)
After waiting a month to have my deposit credited back.. I am still waiting. There have stopped replying to emails and phone numbers are either disconnected or message service. No way to talk to someone. This was a credit card payment so I am still paying interest on it. Spoiled a really good campervan trip in scotland… Read Full Review
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5
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“Stay away”
Written on: 08/10/2018 by wkMcCollum419 (1 review written)
Kid you in to a great rate for hire , then start the extras £99 for basic stuff £250 plus £96 plus for insurance or £1500 if you are lucky Then no refund when we get caught up in all of the above & refuse to pay it Bye bye £300 - STAY AWAY… Read Full Review
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“Bye Bye Deposit ”
Written on: 20/09/2018 by Draven480 (1 review written)
Brilliant holiday. Disgusting service. Cannot get through via phone & you will be lucky to receive an email. Believe me, They bill you for everything DO NOT EXPECT TO SEE YOUR DEPOSIT… Read Full Review
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“Don't expect your deposit back”
Written on: 02/08/2018 by EllisHall273 (1 review written)
Since the age of 4 our 8 year old daughter had begged us to go away in a Mobile home. After four years of her pointing at every campervan on the road, each time she saw one, we decided to give it a go! The booking experience was very good and the number of options regarding, additional insurance, early pick up/ drop off, additional gas etc were prompt and attentive. The collection experience was smooth and the guys at the depot were very helpful. The weekend was great and surpassed our… Read Full Review
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1
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“Avoid avoid avoid ”
Written on: 02/08/2018 by Ctvob11 (1 review written)
Made a reservation to book a motorhome to take my family away for a weekend, the deposit went from £250.00 then £1250 and now £2500,really not impressed so far, also unable to get a hold of anyone to talk to, lots of extras that you pay a premium for with the van… Read Full Review
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“refund is not a word they know”
Written on: 23/07/2018 by holdenANDford1 (1 review written)
payed deposit then change of circumstances made me cancel asked for refund which they agreed to but 6 weeks later nothing they do not reply to emails I AM NOW GOING THROUGH THE BANK TO GET MY MONEY(OVER 1500 POUNDS) BACK DO NOT DEAL WITH THIS COMPANY AM GOING THROUGH OMBUDSMAN TO GET THIS COMPANY SHUT DOWN WILL LET PEOPLE KNOW REFERENCE NUMBER TO ADD THERE NAMES TO THE LAW SUIT My refund number with this so called company is 55352… Read Full Review
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“Tricksters !”
Written on: 05/07/2018 by KG2018 (1 review written)
Beware ! the price they quote is NOT the price you end up paying ... huge added extras that should be standard items ... for example a charge of £12.50 if you use the Dartford Crossing where as the actual Dart Charge is only £2.50 ..Motorhome hire add £10.00 This is just one small example of charges .. there are many others BEWARE ! Vehicle was supposed to sleep 6 however we found it cramped for 2 people , 6 would be an absolute nightmare Staff at the pick up and drop off point were all… Read Full Review
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Daverees129's Response to SueStenton's Review
Written on: 14/11/2018
Having the same problem. Next step Small Claims Court or charge back through bank.