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“Stay away reporting to trading standards ”
Written on: 19/12/2019 by MrsABirch87 (1 review written)
After waiting 28 days for return of £1250 deposit and no contact I am sent this after chasing for weeks Thu, 12/19/19 02:58:18 pm UTC Hello. How may I help you? 02:58:31 pm Can you please confirm my deposit will be paidI have answered all questions and haven't had any info from you to confirm it will beI have informed my credit card company who said they will be in contact with you 03:00:16 pm Due to ongoing issues with our merchant card provider, we are unable to process… Read Full Review
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“DO NOT USE”
Written on: 12/12/2019 by Adrian0154 (1 review written)
This company is shameful . They have cancelled my reservation 12 days prior to Christmas ! Draw people in , persuade them to part with even more money and then ditch you at the last minute . There is NO way of contacting them and they claim the lines are permanently too busy !! I rented out my property over the Christmas period and I am now homeless . I WILL attend each of the addresses I have for them and I WILL remove goods to the value of what they owe and more to compensate me for my… Read Full Review
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“DO NOT USE”
Written on: 12/12/2019 by peppaedmond (1 review written)
WOW just wow. This company is shocking, how it is still trading is beyond me, cancelled my booking via a text message a week before due to pick it up,we were planning to travel to Scotland for Christmas, wont refund what we have paid £1542.00 because there merchant has stopped working. Trading standers have been informed, goes under many names on companies house. My kids are distraught Motor home UK you have officially ruined Christmas. Not to mention the money we have lost in Scotland for… Read Full Review
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“DO NOT USE ”
Written on: 26/11/2019 by 19Mitchell (1 review written)
Do not use you will be asking for your deposit back for months with no customers service. They won’t answer the phone unless you are booking. On line chat is the only way and even then if you show frustration they will not chat. I had to send over 15 emails no reply. A letter saying if I don’t get my money back I will be taking them to Court. Involved Trading Standards and Citizens Advice. As well as Visa disputes with bank. OMG i cannot believe how much frustration this has cause us… Read Full Review
Hinataboko's Comment
Written on: 16/03/2020
How did you get on with that? I am in a similar situation so it would be good to know what to expect! As the company is now in administration, the administrators have a duty to investigate the affairs of the company and the directors. The administrators are Anthony Batty & Co. Do you think it would be appropriate to contact them?
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“Oh look another bad review!!!”
Written on: 20/11/2019 by Fisher359 (1 review written)
3 hours ago Oh look another bad review! Oh look another bad review!! How are these still in business with disgusting customer care such as theirs?!!!! The campervan was fine! Getting your deposit back doesn’t exist!! DO NOT BOOK WITH THEM , YOU WILL REGRET IT! ANY EXCUSE TO DELAY GETTING YOUR DEPOSIT BACK OR NOT REFUNDING YOU AT ALL!!! £100 charge for being 11 minutes late ( reason for late arrival , changing out 8 month olds nappy! ) 11 minutes people??? I am livid ! Surely £25 every 15… Read Full Review
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“AVOID AT ALL COSTS. ”
Written on: 07/11/2019
AVOID LIKE THE PLAGUE. Pay a little more & go elsewhere. This company caused so much anger and frustration, added to HOURS of trying to resolve issues because they genuinely do not care. I have been a company customer services director for 3 companies and simply cannot understand their blind arrogance and inept approach toward "customers". They get 1 star because you cannot give 0. The constant add-ons, inability to communicate with them after booking by anything but "chat: where they keep… Read Full Review
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“The head office are evasive - go elsewhere”
Written on: 01/11/2019
The deal of £50/night was too good to be true and that will stick with me. Hard sales follow with emails daily - stuff that should be included were not, camper was poorly maintained and we had to take lots of photos. Now they claim the deposit has been returned but it hasn't, the live chat is close to useless and they wont supply any evidence from their side that the payment has been refunded. No telephone number (that should have rung my warning bells - but hey ho, I will learn in… Read Full Review
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“Having to take legal route to have deposit returned. ”
Written on: 27/10/2019 by AustralianKaren (1 review written)
Not only would I not recommend to a friend, I wouldn't wish them on my enemy. Company couldn't be more helpful when we were enquiring on phone from Australia. The 'extras' packs they sign you up for after you book (and you book assuming basics like kitchen gear, power cable and hose are included), are totally pointless. They are included in the hire anyway; they aren't going to bother removing bike racks, dishes the between hires. We collect vehicle. Shabby to say the least, and dirty. No water… Read Full Review
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“look out for all related companies”
Written on: 25/10/2019 by ReaganTucker294 (1 review written)
I am awaiting my £1000 deposit .. followed full process now awaiting since September… Read Full Review
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“DO NOT USE THIS COMPANY ”
Written on: 14/10/2019 by Taxigirl08 (1 review written)
This company from beginning to end have many many hidden charges. If you are desperate and you do end up having to hire a vehicle from them READ THE SMALL PRINT. They take about 2 months to return your deposit of £1,265.00 (i'm still waiting) and then they try to make additional charges from the deposit. Although when I returned the vehicle it was inspected and I was told everything was fine. When you ask them what these charges are for apparently it can take up to 5 days for them to respond… Read Full Review
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“Hire At Your Peril”
Written on: 04/10/2019 by LamborghiniLover (1 review written)
This Company trade under lots of lots of different names but based in Cambridge Hired a very poor motorhome in early July 2019 from this LOT, the fridge didn't work on 240 volts or 12volts also door release handle broken, loads of bodywork damage scratches with photo,s to prove & TV screen broken but luckily for me I got the handover person / valeter to sign "for this” on my own made up check list which he was very reluctant to do, he actually said I wouldn’t hire one of these,s MOTORHOMES… Read Full Review
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“Throw your money away hitting from these”
Written on: 03/10/2019 by Lockhartmi214 (1 review written)
AVOID MOTORHOMEHIRE.UK.COM... If you're happy to give them your deposit without chance of getting it back, crack on! The van was heavily used (battered up really). After booking, we came across awful reviews which made us really nervous about hiring. We took all the photos of before and after our hire so they couldn't stitch us up for damage and keep our £250. We looked after that van as if it were our own and cleaned it top too bottom before taking it back. Over a month later and they're… Read Full Review
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“Camper hire”
Written on: 20/09/2019 by tcBowers61 (1 review written)
I hired a camper from these guys in july and still haven't received my deposit back. I have followed their procedures and the live chat and calls never get answered. I am owed nearly 2.5k. I am open to suggestions to get my money back… Read Full Review
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“Avoid ”
Written on: 13/09/2019 by Wallace219 (1 review written)
Please avoid this company at all costs. You will not receive your excessively high deposit back… Read Full Review
Helenschuder's Comment
Written on: 17/09/2019
I’m still trying to get my deposit back from July as well no one answers the chat n if they do u get ignored no one answers the phones or emails bk it’s terrible
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“Zero stars would be more accurate”
Written on: 27/08/2019 by Steve480 (1 review written)
Don't believe a word on the website, avoid at all costs. You know the saying "if something looks too good to be true, then it probably is", this should be their advertising slogan. Wouldn't recommend to an enemy never mind a friend!… Read Full Review
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“Do not use this company. You will not get your deposit...”
Written on: 19/08/2019 by Lottykelky (1 review written)
Do not use this company. You will not get your deposit back. They also will never talk to you over the phone unless they are selling… Read Full Review
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“DO NOT USE THIS COMPANY - MOTORHOME HIRE UK”
Written on: 15/08/2019 by Sandra330 (1 review written)
My husband booked this motorhome for a week to go to a festival we were talked into paying £1265 on which was for the deposit and insurance which made the booking cheaper. we returned the motorhome in the same condition as we hired it and sat back and waited for our deposit which we believed was 28 days. We were then informed it was 28 working days after the return of the vehicle, this was not great but it did state it in there terms and conditions 28 working days have passed and still no… Read Full Review
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“DO NOT HIRE FROM THESE”
Written on: 30/07/2019
After hiring a vehicle from a yard that was ankle deep in mud I found that I had been charged for parking my own vehicle in a space that didn,t exist.When I returned the vehicle the fuel level was checked along with the overall condition of the vehicle and everything was found to be satisfactory.I have now received a claim for a shortage of fuel plus an extra charge of £37.50 for putting the fuel in,and on top of all this they are trying to charge me for damage to the vehicle which never… Read Full Review
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“Rude and waste of time”
Written on: 12/07/2019 by jomcmonnies (2 reviews written)
Constantly sending mails with offer. Decided to book and every time I got to the payment page I was told they didn't have any availability, despite the fact the page said there was availability guarantee. When I rang and questioned I was made to feel there wasn't an issue. The customer service was poor and the staff rude. Apparently I should be wiling to trace to Cambridge to collect a motorhome when I live in North Wales! The website told me for a week solid Manchester had availability. Joke… Read Full Review
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“1 star is too many! Do Not Use”
Written on: 08/07/2019 by LyricBurgess487 (1 review written)
Booked and paid £200 for motorhome hire. Unfortunatly, i had to cancel 36 hrs later. The company kept the entire amount to cover admin fees! It was over a weekend that i cancelled and there is no way of contacting them. Amazingly, vehicle hire companies are exempt from cooling off periods and are not obliged to refund any money at all. They were not in the slightest bit interested when contacted and showed not a glimmer of customer service. I booked through Motorhome Express but they use… Read Full Review
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overview
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Lynnangry's Response to Adrian0154's Review
Written on: 19/12/2019
They are no longer trading please please report them to trading standards I have they owe me 1250 pounds and the service was awful apparently they are trading again under motorholme hire
Hinataboko's reply to Lynnangry's Comment
Written on: 16/03/2020
To update, the company was sold and is now registered as Vaaroom. Motorholme was the previous name to Hire Booking Centre, who are owned by Unbeatablehire, who are being considered the same as Motorhomehire Uk by the Administration company. This compnay is such a mess and trading under so many different names. How did you get on with your refund?
I am in a similar situation, it would be good to know what to expect! Have you had your money back? As the company is now in administration, the administrators have a duty to investigate the affairs of the company and the directors. The administrators are Anthony Batty & Co. Do you think it would be appropriate to contact them?