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MrsABirch87's review of Motorhome Hire -


“Stay away reporting to trading standards ”

Written on: 19/12/2019 by MrsABirch87 (1 review written)

After waiting 28 days for return of £1250 deposit and no contact I am sent this after chasing for weeks

Thu, 12/19/19 02:58:18 pm UTC Hello. How may I help you?    02:58:31 pm Can you please confirm my deposit will be paidI have answered all questions and haven't had any info from you to confirm it will beI have informed my credit card company who said they will be in contact with you     03:00:16 pm Due to ongoing issues with our merchant card provider, we are unable to process credit card payments nor deposit refunds at this time. Unfortunately due to this situation, Unbeatablehire is filing notice for insolvency.

We are extremely sorry for any inconvenience this may cause.

What to do now.
If you have paid a deposit in advance for a booking or paid a refundable deposit that had not been repaid, you can recover your payment(s) as follows.

Credit card payment.
All credit card payments are automatically protected and you have a legal right to a full refund. You should contact your card provider and quote that you wish to claim a refund under Section 75 of the consumer credit act.

Debit card payment.
If you paid via a debit card, you must claim a chargeback.

Chargeback is a mechanism for your card issuer to reclaim money from the retailer’s bank.

This can allow your card issuer to provide you with a refund due to Unbeatablehire Limited filing for insolvency.

How chargeback works
Chargeback claims should be addressed to your debit or credit card issuer, who in turn will put in a request to the merchant card providers bank.

The process for managing chargeback claims is determined by a set of rules from American Express, MasterCard or Visa.
There are no guarantees your issuer will be able to recover the money through chargeback.

Time limit
You should make a claim as soon as possible, as your card issuer usually needs to start the chargeback process within 120 days from when you made the transaction or when you were due to hire the motorhome.

Providing evidence
Your card issuer is required to provide evidence to the retailer’s bank to make a chargeback claim.
The evidence can be summarised in the form of a written letter or email from you or in a written form which the issuer fills in on your behalf following a discussion with you.
When you first contact your card issuer, you should provide the following information:

the name of the company you have paid money to (Unbeatablehire Limited)
the date you paid the money and how you paid it (over the phone or online)
a detailed description of the services you paid for (e.g. motorhome hire) and the hire collection date
what has gone wrong - the company has filed for administration
You should notify your card issuer of the insolvency practitioner 

Alongside the form, the issuer may need to provide other evidence, and they may contact you after your first discussion with them.

Chargeback is not a legal right, unlike Section 75 Duration: 2m 37s

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