Lowdhams of Huddersfield Reviews

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Lowdhams of Huddersfield

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Latest Reviews

★☆☆☆☆

“Habitation check”

Written on: 07/06/2019 by Ducati620 (1 review written)

Just had my third habitation check done, last year it was £170. Nearly fell off my chair on being told it was £299 when I collected it. I wasn't informed of this when dropping it off. This price is way over the top for the amount of work done, & its only a six metre van. Plus the gas taps, awning light & fridge were left on. I was warned that the gas bottles were unsafe due to only having one securing strap, this is how the van was delivered from Baileys & it passed your pre delivery check… Read Full Review

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★☆☆☆☆

“Sold a 'brand new', damp-ridden, £19K caravan :(”

Written on: 17/09/2018 by DrPB (1 review written)

In May, I bought a brand new Swift Basecamp from Lowdhams in Huddersfield for ~£19K. It turns out it had been manufactured improperly and due to unprotected water ingress is now thoroughly damp throughout (80-95%)! Lowdhams have refused to take the caravan back and refund me. We are now in dispute about what happens next. My advice. Avoid Basecamps like the plague. Avoid Lowdhams like the plague. :(… Read Full Review

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★★★★★

“CANNOT UNDERSTAND”

Written on: 26/05/2018 by kontikiman2 (1 review written)

Cannot understand all the negative views here.. I purchased a van from them last september it had a slight problem They couldnt do enough to sort it out.From sales staff to the young ladies in the service their profesionalism was first class… Read Full Review

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★☆☆☆☆

“Lowdhams admit that they DONT do goodwill.”

Written on: 22/05/2018 by Delaneyhl1989 (1 review written)

May 2016 bought a new Hymer motorhome. Lowdhams,Huddersfield had it for 1 week because the 3pin plugs were the wrong way round.It took them 1 week for a habitation check, they had it for another week for an airbag fault. When I went to collect they told me that they couldn't fix it and that I would have to take it myself to a Fiat dealer.It then took 6 weeks to obtain the parts. Last week 5 days after the warranty had run out I had a problem with the step not returning . I phoned Lowdhams and… Read Full Review

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★☆☆☆☆

“Don’t use this place ”

Written on: 05/04/2018 by Dominguez221 (1 review written)

Had Motorhome serviced there never again cost me £800 plus , and still had to take it to a Fiat Dealer for them to end up doing what I asked this shower of T to do but did not , So stay well clear… Read Full Review

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★☆☆☆☆

“Would never buy a caravan from this lot again”

Written on: 01/04/2018 by Carawoman (1 review written)

Excellent at selling you the dream but thereafter just did not want to know. Promise the world and fail every time. They don't reply to telephone messages or emails. Ended up taking legal advice from caravan club which really woke them up. Have since compared our experience with this lot with other caravaners - like ourselves will never use again… Read Full Review

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★☆☆☆☆

“Not interested once they have your cash”

Written on: 06/02/2018 by JaelynnHollis (1 review written)

We bought a caravan from Lowdens in 2016, sales was great couldn’t do enough for us, but that where it ends, we had endless warranty problems and had to take it back at least once a month sometimes twice for the first 12 months, we had to constantly chase them for updates, she’s not at her desk was the response most of the time, rarely did they return our calls and one of the lasses in the office wouldn’t look up from her phone until she had finished texting or facebooking or what ever… Read Full Review

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★★★★★

“Motor home”

Written on: 09/12/2017

We ave just bought Motor Home from lowdhams Huddersfield. The service from the guy we bought it through was brilliant. He wasn't pushy he was very helpfulland talked us through everything.nothing was to much even when we was waiting for our finance .he was very patient.he rang as a curtacy call every couple of wks.we ave now got our Motor Home and no we can call this guy up when we want.we feel very comfortable with him.i would recommend lowdhams Huddersfield to anyone.all staff we dealt with… Read Full Review

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★★☆☆☆

“Poor warranty service”

Written on: 22/09/2017 by 413Owens (1 review written)

Yet again I have been fobbed off with an excuse from this company over a warranty issue . Lowdhams need to make far more effort to address problems with newly purchased motor homes… Read Full Review

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★★☆☆☆

“Not brilliant”

Written on: 15/09/2017 by 388Nunez (1 review written)

Put a deposit on a caravan then a day or so before collection called to say it was damp beyond repair then they had another identical one and the same thing happened again with the same reason. Bought another from elsewhere lowdhams really need to check them better before putting up for sale… Read Full Review

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★☆☆☆☆

“UNBELIEVEBLY BAD SERVICE!!”

Written on: 18/08/2017 by Swiftelegance (1 review written)

I will start by saying that I have RELUCTANTLY given a one star rating as it is a required field so I'm obliged to do so, I say reluctantly as by choice I wouldn't have rated them at all. I have a Swift Elegance 580 which I bought new from the Huddersfield branch . I am experiencing continuous crazed cracking of the bodywork , which if not annoying in itself on a new van, even more irritating , is the completely inept and couldn't care less attitude of the service dept. My most recent… Read Full Review

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★☆☆☆☆

“After sales service very poor. ”

Written on: 12/08/2017 by Thaliae359 (1 review written)

we bought a used caravan from Lowdhams, we then asked proof of purchase. Oh dear!! I have been told that they do not give such a thing and that having taken delivery of the caravan, that is proof. I have rang many times, only to be informed that they will return my call, which they do not. As in other reviews, I have found the staff to be rude. Very unsatisfactory… Read Full Review

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★☆☆☆☆

“Poor and rude attitude from service department”

Written on: 13/06/2017 by qnHanley180 (1 review written)

I have had problems with the service department and lack of effort from them in resolving a problem with a faulty accessory on my brand new motorhome . They do not return calls , after promising to do so, I have had to call time and time again .A faulty item has not been fixed or replaced despite the service department having two weeks to do so. Excuse after excuse… Read Full Review

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★★☆☆☆

“Waste of time”

Written on: 28/04/2017

I recently went to view a used 2016 Swift 480 caravan and was treated politely and helpfully by the staff, resulting in receiving a part exchange quotation,which I agreed to consider. Whilst considering the quote that evening I checked their website for any alternatives and found an unused 2016 model for less than the used one! It looked like a bargain so the following day I visited again and asked for a quotation against this van. They did not appear to know about the van but checked and… Read Full Review

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★★★★☆

“first dealing with lowdhams but probably not the last.”

Written on: 16/09/2016 by KennaLloyd337 (1 review written)

Just purchased a second hand Hymer van conversion from the Huddersfield branch. on the initial viewing i was happy with the choice of van to suit our needs but could have been put off the purchase by the presentation of said van . it was dusty inside and out and not really well presented at all and needed some TLC also had a flat battery so needed a jump start to get it going .I made my concerns to the salesman, and he said it is almost impossible to keep every van on show on site in a 100%… Read Full Review

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★☆☆☆☆

“Poor Attitude ”

Written on: 06/09/2016 by AdrienParrish (1 review written)

Yesterday (Monday) first thing (around 10.30am) rang to speak to a salesman as I am interested in buying a new Hymer. The automated system directed me to the sales department but the phone was not answered. I was informed by the automated system that everybody was busy and that if I left my details somebody would ring me back. It is now Tuesday at 12.40pm and I am still waiting! This makes me very suspicious because if their communications are this bad with a potential sale in the offing, what… Read Full Review

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★★★★★

“Good service”

Written on: 28/07/2016 by ScaleModelShop (2 reviews written)

We have just bought a new Bailey caravan from Lowdhams, and it's our first time dealing with them, the van was ready in about 10 days just in time for us to go away in it. When we went to pick it up we was given quite an extensive introduction to the van, we was show where everything was and how it worked, while we was there we bought a Fiamma awning, the people in the shop was kind enough to fit it for us, am we was glad they did, it turned out to be quite fiddly putting the retaining clips… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 27/07/2016 by 258Glass (1 review written)

sat at home waiting for a call from lowdhams, put in a warrantry claim 6 weeks ago heard nothing ,called in a week last saturday spoke to receptionist in service told they would phone me back last monday nothing ,phoned again thursday told the same now monday just spoken to swift they tell me they have no record of any warrantry claim on going, feel like going round in circles very poor service… Read Full Review

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Jackhorn's Comment

Written on: 15/09/2016

Bought my 07 eldiss last yr, took silver warranty at £350. The caravan has leaked in 3 places and today iv been told that it has to be damp tested again in a month as its not showing high enough on the readings so meanwhile I'm £350 down and have 2 buckets in van catching water and the only time it leaves the drive is to visit lowdhams as apparently they there not insured to work offsite....customer aftercare is disgusting and you might as well light fire with warrenty booklet.....will be seeking legal advice

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★☆☆☆☆

“Not Recommended - Very poor post-sales Customer Service”

Written on: 03/07/2016 by Maddenpk195 (1 review written)

Purchased a new caravan from Lowdhams Huddersfield in mid 2015 - be extremely wary that good initial buying experience quickly fades with very poor after sales experience following reporting and non-replacement of missing trim (which the Sales Manager was adamant that I should have reported within 30 days; we initially thought it was part of the design until we realised on our Easter 2016 holiday that trim was actually missing). Sales Manager has unrealistic expectations upon customers with… Read Full Review

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Pieland's Comment

Written on: 29/04/2019

Under the consumer rights act 2015 you can take the van back up to six years after you bought it. We are in the middle of handing our Chausson 514 back as it has been not fit for purpose from been eleven months old. It is now three years old and still keeps breaking down. Lowdhams Huddersfield are the worst company I have ever had to deal with. You can complain through the national caravan council about them. Remember the law is on your side. All the best.

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★☆☆☆☆

“Do not book a habitation check with lowdhams Huddersfield”

Written on: 14/12/2015 by LillyHumphrey400 (1 review written)

We recently booked a habitation service for our Hymer motorhome with the Huddersfield branch.We dropped it off at 830am as requested and was told that they would ring us when it was ready to collect usually around 3pm. We didn't receive any call so we turned up at 3pm .We were handed the keys for our 'van and was told it had 'clean bill of health'and no problems were found.We then queried this with them as there was some minor faults with the motorhome but the main defects are there was… Read Full Review

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Clottie's Comment

Written on: 25/05/2016

Had similar awful expereince with Lowdhams Crossland Moor. Bought a used motorhome from them in June 2015 and from the outset, had problems with the habitation door not locking and the cab battery gong flat in less than a week. Despite the van being returned to them 3 times, they didn't remedy either problem despite having claimed to have done so on each occassion.
On the final occassion, Lowdhams said they needed the van for a week. In the event, they had it three weeks and didn't sort the problem.
We found the staff particulalry unhelpful. They sought to deflect the conversation on every occassion and seemed incapable of understanding the problem saying that they would look at the matter to get you off the phone. Despite them, saying they would report back, it was us who had to ring and were always given excuses for why the work that we had listed, in writing, hadn't been done.
We have the "benefit" of a Lowdhams warranty but this does not release Lowdhams from complying with the requirements of the Sale of Goods Act, the Supply of Goods and Services Act and now the Consumer Rights Act.
We will not take the motorhome to Lowdhams for anything in the future and have found an alternative dealer to carry out the habitation check necessary Lowdhams' warranty. As several posters on the site have said, look elsewhere if buying a motorhome. There are plenty of other dealers and I would recommend searchinfg for reviews of the dealer before parting with your hard-earned cash.

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