NO REPAIR SERVICE ON WEEKENDS

★★☆☆☆
1.8 / 5
20% of users recommend this
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AleahFisher447's review of Ferroli Boiler

★☆☆☆☆

“NO REPAIR SERVICE ON WEEKENDS”

Written on: 10/01/2022 by AleahFisher447 (1 review written)

We bought a boiler less than 6 months ago that was under a two year warranty. We noticed it wasn't working on a Friday morning. We called right away and explained the error message we were getting.

They said this was a faulty piece but told us they could not guarantee a tech could come the same day. Also, they explained that we would have to pay 6o EUR to get it repaired during the weekend even though it was under warranty. We said we would have a third party come fix it since they were not willing to and they said if we did we would lose the warranty.

Mind you this happened during winter season so not only did we not have hot water but the house was freezing as well. Nobody came on Friday, nobody came on Saturday and nobody came on Sunday. We had guests visiting from abroad that weekend and they were not able to shower. When a tech finally did come on Monday, they told us the error was a simple fix and in reality had nothing to do with the error that appeared on the display.

We were completely disgusted and infuriated by the lack of concern and willingness to provide solutions displayed by Ferroli Spain. Not only do we pay over 1500EUR for a product that is faulty in less than a year, but to top it off they refuse to repair a BASIC NEED in a timely matter and also make it difficult for you to find alternative solutions.

SAVE YOURSELF THE HASSLE AND DO NOT BUY A FERROLI BOILER. THEY ARE THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH.

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