Baxi Platinum 40 HE Reviews

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Baxi Platinum 40 HE
★☆☆☆☆
1.0
0.0% of users recommend this
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Latest Reviews

“The Warranty is a useless as the boiler...”

★☆☆☆☆

written by 471Madden on 28/04/2018

I purchased a top of the range BAXI combi boiler which was installed by a local Gas Safe installer. The boiler arrived with a fault and was unable to be commissioned. BAXI gave a date of over a week later when they could come out to repair a BRAND NEW FACTORY ISSUED BOILER, this eventually got revised down to a couple of days. They arrived, couldn't fix it, said it needed several more new parts and then lied about when they would fix it as they gave a date and then didn't have the parts (IT'S A BRAND NEW BOILER - BRING ANOTHER ONE AND REPLACE IT!!!!) Alarm bells are ringing on a BRAND NEW product that has already had 1 part replaced and now needs several more - I do not want to be stuck with an item that is going to be breaking down all the time. Upshot is I have spent hours chasing BAXI and I'm still left with a boiler that doesn't work a week after installation began, no definite date when a they will be able to supply a working product and a 10 year guarantee that isn't worth the digital paper it isn't printed on. There is not a problem with the contractor who fitted it, but BAXI are giving a third rate service and selling a product that is not fit for the purpose intended for.

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Twohappynevis's Comment

Written on: 05/03/2019

Baxi are shameful. DO NOT BUY BAXI IF YOU VALUE YOUR HEALTH.we have been left with no heating for six days. my husband is a pensioner and has been very ill. shame....shame.....shame

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