Sure Parking Reviews - www.sureparking.co.uk

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★★★☆☆
3.4 / 5
59% of users recommend this
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Latest Reviews

★☆☆☆☆

“ILLEGAL FRAUDLENT CAR KEYS MANIPULATION”

Written on: 04/11/2018 by jaro.filip (1 review written)

I used Sure Parking between 05/10/18 and 21/10/2018 at the Gatwick and I rate them one star because I can`t give zero. Straight from the beginning the experience was bad. Upon arrival I was delayed half an hour because the arrival instriction in the confirmation email did not match the on-line website where are two other different instructions. I called the non-stop number prior arrival and someone with strong indian accent tried to speak English. I could barely understand his accent. I nearly… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY AT ANY COST!!!!”

Written on: 21/09/2018 by CharlieBurke (1 review written)

DO NOT USE THIS COMPANY AT ANY COST. DO SO AT YOUR PERIL. Don't be hoodwinked by any good ratings people. Despite being a Gatwick approved car park operator I can honestly say this company has absolutely no regard for your property. On return I found damage to my front wing, damage that without doubt would have been known about when it occurred. No effort was made to notify me of the damage when the car was presented, I had to find it for myself when doing a check. Worse still, having… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 30/10/2017 by Leroy1990 (1 review written)

Do not use this company they damage your car and then say it was already there… Read Full Review

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★☆☆☆☆

“DONT USE THIS COMPANY!!!!!! ”

Written on: 18/09/2017 by Vaughnx205 (1 review written)

I can't give zero stars!!! ****AVOID THIS COMPANY*** I have used this company twice. The first time they damaged my vehicle. After constant contact they finally settled the damage and arranged free parking for a week. With the reassurances they gave we felt that they would look after us. We video'd my partners car when we got there, a mint Audi and were assured it would be fine. A week later we get back from holiday to a dented front bumper. Despite continual efforts by myself and following… Read Full Review

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★★★★★

“Top Service”

Written on: 10/03/2017 by 459Andersen (1 review written)

I have used sure parking twice in as many months and I am very happy with their service. On my return I wasn't sure about a damage so I questioned it. The customer service was very helpful. They provided me with pictures which shows the damage was old. I am satisfied with the out come. I can happily use them again… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THIS COMPANY”

Written on: 08/10/2016 by stephenosborne (1 review written)

I used this company twice 1st time no problems so used them again, wish i had not, everything was ok until i returned to collect the car on the 1st oct 2016, the front grill badge was missing from the car, i called surepark and they said to contact them later as a manager was not there and that they would look at the photo's taken to see if it was missing when they received the car, after 7 days of phoning i am still no nearer getting anywhere with this company all i get is they cannot do… Read Full Review

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★☆☆☆☆

“Meet And Greet Parking”

Written on: 03/10/2016 by Happyhols101 (1 review written)

Very Very bad service this time. We waited for over one hour for our car to be collected. Had our flight not been delayed we would have been back on our way home. Fortunatly, for us a very kind person re-opened the checkin desk for us. On our return we followed the instructions but was again kept waiting for over an hour before our car appeared:. This, despite five telephone calls made, in which we were advised that :our car was on its way. We would not use or recommend this company again… Read Full Review

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★★★★★

“I am a customer for life”

Written on: 02/09/2016 by KaidenReynolds (1 review written)

I was bit worried about meet and greet at Gatwick this year due to recent bad publicity in the media. I checked reviews for Sure Parking which were some bad and most good. I thought to give them a call before booking and spoke with a very helpful person. When I questioned him about negative reviews he said "Every year we park thousands of cars. Every now and then we come across with someone who want to get their old damages repaired or try to make some money after holidays, when we don't give… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 22/07/2016 by HadassahBaker173 (1 review written)

Car was handed back to my Dad with obvious damage which he noted on the return form. We raised a complaint the next day. Two months later still no reply and they do not get back to us. Every time I phone I am told a manager will contact me but no one ever does. Do not use if you value your car!!!!… Read Full Review

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★☆☆☆☆

“Just dreadful”

Written on: 21/07/2016 by Unhappyshame (1 review written)

On collection our car was covered in Tree Sap and Bird Droppings such a dreadful state . In all the times we have parked at Gatwick. Not this company, we have had no problems, but Sure Parking NEVER AGAIN and will whole Heartly never recommend I did send am email but no reply yet… Read Full Review

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★★★★★

“One happy customer”

Written on: 29/06/2016 by Paulmartin25 (1 review written)

Just collected my car and very happy with the all aspects of the service. Collected and returned on time. Polite staff, Helped me with my cases. Car came back nice and clean. Will use them again. … Read Full Review

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★★★★★

“so very impressed!”

Written on: 23/06/2016 by AndreKincaid305 (1 review written)

First time using this service and I was very impressed! Am already set to book them for my next trip. The car park was easy to find then we handed over our keys and then made our way down to departures. Upon arrival we did arrive late at night and I was a little concerned I couldn't see anyone in the car park but rest assured my car appeared about 5 minutes later, so very impressed!… Read Full Review

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★☆☆☆☆

“Damaged wheel, refuse to accept it was their fault”

Written on: 16/05/2016

Car returned with a kerbed wheel, which I pointed out immediately and noted on receipt to driver. Immediately contacted head office via email and they replied saying their own photo's showed the damage was already there. Photo they sent was dark, grainy, but still had no evidence of any damage. I replied that was unacceptable, but they have since ignored all my emails and phone calls. Hence this review to warn people....and please beware; I booked through Park & Go and was given a receipt from… Read Full Review

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★★★★★

“Car Parking At Its Best.”

Written on: 22/03/2016 by Fireblade97 (1 review written)

Considering The Price Of Cabs ....This Is The Preferred Option. My Son Recommended This Company And I Was Impressed Punctual Polite Absolute Excellent Service...We Were Diverted To Luton Instead Of Gatwick . A Simple Call To Explain Our Dilemma....No Problem Just Let Us Know 20mins Prior To Your Arrival .5Stars. Will Definitely Use Again. Thank You… Read Full Review

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★★★★★

“Very Happy”

Written on: 16/12/2015 by HaleighMeier (1 review written)

I have been travelling from since 2007 3 to 4 times a year. I have used many parking companies and then last year I came across Sure parking. I have already used 4 times and I am very happy with every aspect of service. I trust this company. … Read Full Review

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★★★★★

“Sure Parking is the best car parking at Gatwick”

Written on: 21/10/2015 by Greenwood272 (1 review written)

We have used several different car parking companies and Sure Parking is by far the best. The staff are all very friendly and very helpful. Your car is very safe and secure. They also offer valeting. If you want your car to be safe while you are away on holiday then please choose Sure Parking. tried and tested… Read Full Review

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★★★★★

“Outstanding service and value for money”

Written on: 04/10/2015 by shameergandhi (1 review written)

I have used Sure Parking more that 5 times for our parking at Gatwick airport and this is a truly outstanding company. They are always on time and very polite and professional. They are also the best value for money and do not charge extra for their valet parking service. The last time we flew with them, we dropped our pouch with passport and euros in the car. Upon calling them they returned as quickly as possible and returned our passports and money and we just managed to make our flight. We… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!”

Written on: 16/06/2015 by kellyowen (1 review written)

"Absolute Parking Gatwick" which is registered at the same address as Sure Parking. I used their meet & greet service on the 25th May 15. They returned my car on 2nd June 15. 2 days later I noticed that there was runs in the paint on the driver's wing, on closer inspection it was clear the damage was pretty significant. The whole wing had been filled and sprayed (the wrong colour), the bonnet was out of line, the bonnet had been filled and sprayed, the bottom grill had been damaged, the… Read Full Review

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★☆☆☆☆

“DO NOT USE!!”

Written on: 05/05/2015 by MatildaParsons1985 (1 review written)

We left our brand new car with Sure Parking in March when we returned it was scratched all down one side. Unfortunately we didn't see this until the next morning (as we arrived back in the early hours the artificial light in the multi-storey car park didn't show it and the drop off guy was in such a hurry he failed to even carry out a professional hand back - if he had perhaps it would have come to light then!) Unfortunately we only discovered the damage later that morning as it was very… Read Full Review

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Kellyowen's Comment

Written on: 16/06/2015

We have had the same thing happen, but more than just a scratch they have caused over £4,000 worth of damage! They are denying it but i have evidence that a part for my car was bought at the local Mercedes dealership, which they had to give my registration number to buy it. Let's see if they get out of it now. They also took photos before they took the car, but I bet they won't appear as they will also prove the car wasn't damaged before..

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Tibbsy0505's Comment

Written on: 03/08/2015

I'm so sorry to hear this - have you managed to sort anything out....?
Four months on and they still have failed to supply my husband and I with the photos and evidence proving that they didn't damage our car when it was in their care.
I have reported them to the CAB and Trading Standards and we are looking at taking them to court. Would be interested to hear how you got on.
Best wishes

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Tibbsy0505's Comment

Written on: 03/08/2015

4 months later they still have not responded to any of my numerous phone calls and email requests for them to supply us with the photos & said evidence that they did not damage our vehicle
BE WARNED - DO NOT USE!!!!!!!

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★★★★★

“Parking With Ease”

Written on: 12/02/2015 by Marcinmunich (1 review written)

Sure Parking is always reliable, fast and easy. Great service, car always ready and waiting! Definitely recommended as the place to park for Gatwick and Heathrow. … Read Full Review

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