written by Drew1617 on 19/09/2022
Absolutely disgusting service I will never be using them again - sure parking. A man was extremely rude over the phone shouting we said we was collecting our baggage we couldn't help the slight delay we would be there in 5 minutes. The man was so Rude! My partner asked the man for his supervisors number or contact details for complaints he refused to give the details he was interrupting and getting hot headed to the point he turned round and said I quote " go away " for a service and not a cheap one I might add absolutely disgusting if there was a 0 or a minus I would have chosen. I will be taking this further and finding the complaint details what ever you do don't book with the company terrible, terrible, terrible. I am also not the person to ever complains or writes trip advisors however, I am so shocked with the utterly terrible service and lack of respect we was shown. Disgusting! Unfortunately I didn't get the man's name I wish I had I would of shamed him and his behaviour
written by jaro.filip on 04/11/2018
I used Sure Parking between 05/10/18 and 21/10/2018 at the Gatwick and I rate them one star because I can`t give zero. Straight from the beginning the experience was bad. Upon arrival I was delayed half an hour because the arrival instriction in the confirmation email did not match the on-line website where are two other different instructions. I called the non-stop number prior arrival and someone with strong indian accent tried to speak English. I could barely understand his accent. I nearly lost the flight because the arrival instructions directed me to a different parking house! Upon return I received a text message that my car is broken and they will drive me to the car park. I was very surprised. I have 2001 model Golf but it is mechanically safe. It never broke like this. They did not notify me earlier. That would be too much to expect. I checked the car and noticed immobilizer failure therefor, it was not starting. I called my insurance and arranged RAC rescue. They inspected the car and noticed that someone intenionally removed immobilizer chip from my car key!!! I called a specialist who managed to get me going but I lost half a day standing on a cold parking and now I have a car with no security as someone from Sure Parking has my immobilizer chip and probably also made a copy of my car key. I treid to contact the company. No one ever called back, no one ever answered to my complain. AVOID - AVOID - AVOID This is fraudlent car park!!!
written by CharlieBurke on 21/09/2018
DO NOT USE THIS COMPANY AT ANY COST. DO SO AT YOUR PERIL. Don't be hoodwinked by any good ratings people. Despite being a Gatwick approved car park operator I can honestly say this company has absolutely no regard for your property. On return I found damage to my front wing, damage that without doubt would have been known about when it occurred. No effort was made to notify me of the damage when the car was presented, I had to find it for myself when doing a check. Worse still, having followed their complaints procedure, like many others on here, the extent of their response following 4 weeks of chasing has been non-existent. Next step is trading standards, Gatwick airport and onward from there. I honestly don't know how organisations like this actually continue operating. Accidents happen, but when no attempt whatsoever is made to rectify the problem, it is completely unacceptable. Would be good to hear of any success stories people have of getting a resolution.......and also any ways we can expose this organisation I would also encourage anybody on here to take a quick look at companies house and disassociate themselves from any linked business...a complete disregard for property
written by Leroy1990 on 30/10/2017
Do not use this company they damage your car and then say it was already there.
written by Vaughnx205 on 18/09/2017
I can't give zero stars!!! ****AVOID THIS COMPANY*** I have used this company twice. The first time they damaged my vehicle. After constant contact they finally settled the damage and arranged free parking for a week. With the reassurances they gave we felt that they would look after us. We video'd my partners car when we got there, a mint Audi and were assured it would be fine. A week later we get back from holiday to a dented front bumper. Despite continual efforts by myself and following their procedures they haven't even had the courtesy to reply. We have Full HD proof of before and after so will take this further ---- you don't need to though - simply do not use them!! ****AVOID THIS COMPANY****
written by 459Andersen on 10/03/2017
I have used sure parking twice in as many months and I am very happy with their service. On my return I wasn't sure about a damage so I questioned it. The customer service was very helpful. They provided me with pictures which shows the damage was old. I am satisfied with the out come. I can happily use them again.
written by stephenosborne on 08/10/2016
I used this company twice 1st time no problems so used them again, wish i had not, everything was ok until i returned to collect the car on the 1st oct 2016, the front grill badge was missing from the car, i called surepark and they said to contact them later as a manager was not there and that they would look at the photo's taken to see if it was missing when they received the car, after 7 days of phoning i am still no nearer getting anywhere with this company all i get is they cannot do anyting as a manager has to deal with it. i don't think a manager exist. 1st time i used them i guess i was lucky,unfortunately you get what you pay for.
written by Happyhols101 on 03/10/2016
Very Very bad service this time. We waited for over one hour for our car to be collected. Had our flight not been delayed we would have been back on our way home. Fortunatly, for us a very kind person re-opened the checkin desk for us. On our return we followed the instructions but was again kept waiting for over an hour before our car appeared:. This, despite five telephone calls made, in which we were advised that :our car was on its way. We would not use or recommend this company again
written by KaidenReynolds on 02/09/2016
I was bit worried about meet and greet at Gatwick this year due to recent bad publicity in the media. I checked reviews for Sure Parking which were some bad and most good. I thought to give them a call before booking and spoke with a very helpful person. When I questioned him about negative reviews he said "Every year we park thousands of cars. Every now and then we come across with someone who want to get their old damages repaired or try to make some money after holidays, when we don't give them what they want they try to blackmail us with the power of social media and internet". I was very satisfied after my conversation so went ahead with my booking. I called the number provided 15 minutes before arrival at the terminal and when I arrived at the designated meeting point a driver was waiting there for us. She took pictures of my car, noted down the mileage and fuel. On the way back, I called them when I collected my luggage. When I arrived back my car was there waiting for me. I check my mileage and the car was driven 13 miles which is good. As last year I parked with Gatwick airport valet parking (paid much more) and the car was driven 12 miles. Overall and excellent service. You can use it with confidence.
written by HadassahBaker173 on 22/07/2016
Car was handed back to my Dad with obvious damage which he noted on the return form. We raised a complaint the next day. Two months later still no reply and they do not get back to us. Every time I phone I am told a manager will contact me but no one ever does. Do not use if you value your car!!!!
written by Unhappyshame on 21/07/2016
On collection our car was covered in Tree Sap and Bird Droppings such a dreadful state . In all the times we have parked at Gatwick. Not this company, we have had no problems, but Sure Parking NEVER AGAIN and will whole Heartly never recommend I did send am email but no reply yet
written by Paulmartin25 on 29/06/2016
Just collected my car and very happy with the all aspects of the service. Collected and returned on time. Polite staff, Helped me with my cases. Car came back nice and clean. Will use them again.
written by AndreKincaid305 on 23/06/2016
First time using this service and I was very impressed! Am already set to book them for my next trip. The car park was easy to find then we handed over our keys and then made our way down to departures. Upon arrival we did arrive late at night and I was a little concerned I couldn't see anyone in the car park but rest assured my car appeared about 5 minutes later, so very impressed!
written by on 16/05/2016
Car returned with a kerbed wheel, which I pointed out immediately and noted on receipt to driver. Immediately contacted head office via email and they replied saying their own photo's showed the damage was already there. Photo they sent was dark, grainy, but still had no evidence of any damage. I replied that was unacceptable, but they have since ignored all my emails and phone calls. Hence this review to warn people....and please beware; I booked through Park & Go and was given a receipt from Sure Parking, (Park & Go are blameless here, they are just booking agent).
written by Fireblade97 on 22/03/2016
Considering The Price Of Cabs ....This Is The Preferred Option. My Son Recommended This Company And I Was Impressed Punctual Polite Absolute Excellent Service...We Were Diverted To Luton Instead Of Gatwick . A Simple Call To Explain Our Dilemma....No Problem Just Let Us Know 20mins Prior To Your Arrival .5Stars. Will Definitely Use Again. Thank You.
written by HaleighMeier on 16/12/2015
I have been travelling from since 2007 3 to 4 times a year. I have used many parking companies and then last year I came across Sure parking. I have already used 4 times and I am very happy with every aspect of service. I trust this company.
written by Greenwood272 on 21/10/2015
We have used several different car parking companies and Sure Parking is by far the best. The staff are all very friendly and very helpful. Your car is very safe and secure. They also offer valeting. If you want your car to be safe while you are away on holiday then please choose Sure Parking. tried and tested
written by shameergandhi on 04/10/2015
I have used Sure Parking more that 5 times for our parking at Gatwick airport and this is a truly outstanding company. They are always on time and very polite and professional. They are also the best value for money and do not charge extra for their valet parking service. The last time we flew with them, we dropped our pouch with passport and euros in the car. Upon calling them they returned as quickly as possible and returned our passports and money and we just managed to make our flight. We would have surely missed our flight were it not for their amazing efforts. Keep up the excellent service. I cannot praise this company enough. Many many thanks guys.
written by kellyowen on 16/06/2015
"Absolute Parking Gatwick" which is registered at the same address as Sure Parking. I used their meet & greet service on the 25th May 15. They returned my car on 2nd June 15. 2 days later I noticed that there was runs in the paint on the driver's wing, on closer inspection it was clear the damage was pretty significant. The whole wing had been filled and sprayed (the wrong colour), the bonnet was out of line, the bonnet had been filled and sprayed, the bottom grill had been damaged, the headlight had been glued together, the engine, headlights, and the front grill have got over spray on them. I telephoned them immediately but no one was available to take my call. I emailed Simplyparkandfly.co.uk because that's the website I booked it through. They asked for details of the damage I emailed them the pictures. A local garage to me estimated the repairs to be over £4,000.00. "Absolute Parking Gatwick" are denying any knowledge of the damage or repairs..... Well I did a bit of detective work and contacted the local Mercedes Benz garage to them and low and behold a radiator grill for MY car (they supplied the number plate to purchase the part) had been bought whilst I was out of the country!!! Try explaining that??? It's in the hands of the insurance companies now. I just want people to be aware that when you collect your car, no matter how tired you are...check it...check it again and again, even under the bonnet. It'll take a few minutes but it will be worth it if they are a bunch of bandits like "Absolute Parking Gatwick"
written by MatildaParsons1985 on 05/05/2015
We left our brand new car with Sure Parking in March when we returned it was scratched all down one side. Unfortunately we didn't see this until the next morning (as we arrived back in the early hours the artificial light in the multi-storey car park didn't show it and the drop off guy was in such a hurry he failed to even carry out a professional hand back - if he had perhaps it would have come to light then!) Unfortunately we only discovered the damage later that morning as it was very evident in the natural light. I called the company straight away - they were very blasé and told me to email my complaint and photos in. I have waited over 5 weeks for a response which I received today simply saying it didn't happen when the car was in their care and to contact my insurance company!! Such an appalling response - I have now asked them to provide me with the photos they took when we dropped the car off so I have proof that it wasn't scratched when we handed it over to them. I wish I had read the reviews on here before trusting them with a new car as it appears they damage customers cars all the time and don't take responsibility for it! Awful company - DO NOT USE!!!
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Kellyowen's Comment
Written on: 16/06/2015
We have had the same thing happen, but more than just a scratch they have caused over £4,000 worth of damage! They are denying it but i have evidence that a part for my car was bought at the local Mercedes dealership, which they had to give my registration number to buy it. Let's see if they get out of it now. They also took photos before they took the car, but I bet they won't appear as they will also prove the car wasn't damaged before..
Tibbsy0505's Comment
Written on: 03/08/2015
I'm so sorry to hear this - have you managed to sort anything out....?
Four months on and they still have failed to supply my husband and I with the photos and evidence proving that they didn't damage our car when it was in their care.
I have reported them to the CAB and Trading Standards and we are looking at taking them to court. Would be interested to hear how you got on.
Best wishes