Pronto Parking Reviews - www.prontoparking.co.uk

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★★★★★
4.6 / 5
88.9% of users recommend this
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Latest Reviews

★★★★★

“one of the best in Heathrow ”

Written on: 28/01/2019

One of my friend recommended them to me and I have been using Pronto parking from some time, they are really good, staff has got etiquettes and they are always on time. Moreover I am always late lol they look after me and ring me twice before I reach airport… Read Full Review

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★★★★★

“A cut above the rest ”

Written on: 25/01/2019 by Reevesal418 (1 review written)

After a long flight, the ease at which we were able to walk out of the airport straight to our cars was absolutely fantastic. A seemless and professional service. The job done in style… Read Full Review

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★★★★★

“Would use again”

Written on: 25/01/2019 by Skye430 (1 review written)

Happy about my experience. Will be seeing them soon when I leave for my trip ✈️ Good service… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/01/2019 by ixMcIntosh372 (1 review written)

Never used a meet and greet service but gosh I was surprised at how efficiently these guys worked. Absolute stress free service, would recommend to anyone. I will definitely be using these guys again. 5 stars… Read Full Review

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★★★★★

“Amazing customer service ”

Written on: 24/01/2019 by DeeGill (2 reviews written)

Amazing meet and great service. I have used this service many occasions flying out on holiday. Driver always punctual at the airport ready to collect my car. Feel safe to leave my car with my company and always returned back to me washed at the same place where I dropped it. Saves me the headache of having to commute to my car as it comes to me. Highly recommended to any customer … Read Full Review

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★★★★★

“Spot on!”

Written on: 24/01/2019 by omraos (1 review written)

Simple, professional, exactly what we needed. Simple to use, booked online for a family holiday and all was confirmed via 1 email. Arrived and the gentleman was ready waiting. When landing, we called and the gentleman informed of where to come, our car had been valeted. We use this every trip from Heathrow. PS...was cheaper than others too… Read Full Review

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★★★★★

“Top notch service! ”

Written on: 24/01/2019 by ReggieB (1 review written)

Was introduced to Pronto parking by my old workplace, have used ever since! As my line of work involves constant travel I am a regular user of this fantastic service. No matter what time I arrive always greeted by a friendly face who more importantly is always on time! I even manage to get a free valet from time to time which is a nice touch. Thanks for the excellent service guys! … Read Full Review

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★★★★★

“Excellent Service provided by Pronto Parking”

Written on: 24/01/2019 by gsd14613 (1 review written)

Since the moment I called Pronto Parking I was put at ease The staff were very helpful, informative and to the point. When I arrived at the airport someone was there to take my car promptly and as soon as I arrived back at Heathrow someone was waiting for me with my car once again. Definitely recommend these guys and look forward to using them again. P.S My car was well looked after, after having used other companies in the past this is something that cannot be taken for granted… Read Full Review

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★☆☆☆☆

“Load of Rubbish”

Written on: 02/02/2018 by BG41 (1 review written)

Damaged two wheels on my one week old Range Rover Sport. Had a bad repair done on one wheel to try and hide the damage. Had an incorrect tyre put on to try and hide the fact that they had damaged my car I sued and won a Court Order Judgement that hasn't been collected because they are a slippery bunch. Keep well away, you have been warned… Read Full Review

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Prontoparking's Response to BG41's Review

Written on: 14/05/2018

Dear customer,
we tried to reach an amicable agreement to resolve the issue but you where not discussing. we can understand your frustration on the brand new Range Rover but we did notify you immediately of what had happen.
After driving your vehicle on street roads within the speed limit of 30mph the tyre blew out. We provided proof of where it happened , and that our terms and conditions do not cover mechanical or tyre damage. We explained as good will gesture , we are willing to hold you credit in future bookings for the damage - we do not need to do this or forced to do this .
We even paid for a spare tyre and fitting and towe to our car park, so you could return from abroad and drive the vehicle and not be left with a tyre-less vehicle. Many companies would have wiped there hands clear and called the customer whilst abroad to arrange breakdown cover. Or even told the customer on their return to simply collect the vehicle from where it has been parked.
However we tried to deal with the situation that was not due to any fault of our own .
We are sorry to hear of the situation, but we always aim to do our absolute best to resolve or support any circumstances for our customers.
We have been running for over 5 years and pride ourselves in our contact and relationship with our customers.

If you would like to contact us please email us.

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Bg41's reply to Prontoparking's Comment

Written on: 29/05/2018

Sirs
There are a number of 'errors' in the claims you make in your response to my original review about your company.
Notwithstanding your claim to be 'sorry', your actions do not support such verbal claims.
I will write to you by email and see if you have the professionalism and gentlemanly conduct to respond accordingly.
I will keep this Review Website appraised of how you act.

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Bg41's reply to Bg41's Comment

Written on: 18/06/2018

Well, as you requested, I wrote to you by email on 30-05-18 outlining my position and sending you a copy of the Court Order in which you were ordered to make payment to me in the amount of £1.954-21, an amount which remains unpaid and uncollected do to the fact that Court Sheriff's cannot track you slippery bunch down.
I see that you opened the email I sent on 30-05-18 that same day very shortly after I sent it you.
And Yet - Nothing further from you.
So:
a) Despite your request that I email you
b) Despite me fulfilling your request
c) Despite a Court Order
I am still out of pocket because of you guys and fact that you carelessly or wilfully damaged my brand new car.
My position therefore remains the same:
Pronto Parking are a bunch of rubbish and is run by scoundrels who should be avoided at all costs.

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Zeedan's reply to Bg41's Comment

Written on: 15/08/2018

Hello BG if you contact me I can provide you with an address to track this company down

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Bg41's reply to Zeedan's Comment

Written on: 16/08/2018

Great, if you have any contact details for this crowd that were not available to the Court Sheriff's Office, then that might be very helpful.
Thanks

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Zeedan's reply to Bg41's Comment

Written on: 18/08/2018

Well I am unsure what the court sherrifs office held. What’s your email add? Or is there a way to PM you on here?

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