Liverpool, Sky Park

We have used this company for many years & they have always been great. Used them again recently, awful! The attitude & manner of the man who greeted us on arrival was disgraceful. We had the money to pay the £6 entry/exit fee to the airport but not in exact change. The man said he had no change, I asked if I could pay with card..No. I asked what we could do..another one word answer..walk! My husband who was outside overheard the way the man spoke to me & came inside, the man became even more aggressive and told us to go & park somewhere else! He eventually phoned his boss who told him to take us to the airport. We loaded our bags in the van, set off & as he turned at the Premier Inn he said " make sure you book somewhere else in future" we never reacted or spoke. All in all terrible! I have emailed & written to the company a few weeks ago but no response to either! That's why I have chosen to write this,they obviously don't care. And yes, we will be parking elsewhere!!

I usually use the long stay car park at Liverpool but it can sometimes mean a long walk with cases if it is busy, so i thought a park and ride would be a better alternative for me and my girlfriend who suffers with back problems. I found the depot with my satnav ok, parked by reception and went to book in. The man on the desk asked if i wanted to pay an extra £1 each for a lift to the airport or did i want to walk!! He said the airport were charging this fee and it was not his fault, i begrudgingly handed over the £2 and got the lift to the airport. I was given a card with a tel number to ring on my return, i rang this a week later for my pickup and got no answer, i rang four times with no joy, i called the Manchester depot on the reverse of the card and the man said he would get in touch with Liverpool and get them to call me back, waited 10 mins no reply so decided we had to walk to the depot. By the time i had got to the depot my girlfriends back was hurting i was not best pleased with the service i had received from Skypark, i went to reception and told the man my views on the matter and that he would not be seeing me again, his reply was "good". He said the reason for not calling me back was he had lost his phone. In future i will use the long stay where at least i know what i am getting for the money.

I usually use the long stay car park at Liverpool but it can sometimes mean a long walk with cases if it is busy, so i thought a park and ride would be a better alternative for me and my girlfriend who suffers with back problems. I found the depot with my satnav ok, parked by reception and went to book in. The man on the desk asked if i wanted to pay an extra £1 each for a lift to the airport or did i want to walk!! He said the airport were charging this fee and it was not his fault, i begrudgingly handed over the £2 and got the lift to the airport. I was given a card with a tel number to ring on my return, i rang this a week later for my pickup and got no answer, i rang four times with no joy, i called the Manchester depot on the reverse of the card and the man said he would get in touch with Liverpool and get them to call me back, waited 10 mins no reply so decided we had to walk to the depot. By the time i had got to the depot my girlfriends back was hurting i was not best pleased with the service i had received from Skypark, i went to reception and told the man my views on the matter and that he would not be seeing me again, his reply was "good". He said the reason for not calling me back was he had lost his phone. In future i will use the long stay where at least i know what i am getting for the money.

I went away on 16/03/13 for a short 3 day break. Clocked my mileage as I always do at 47,622.

I returned on the 19/03/13 started my engine and the clock read 47,666.

Now in 3 days my car had traveled 44 miles.

I think 44 miles to park up your car is a bit high, unless this company has been using my car for their own purposes which is illegal.

I WOULD NEVER USE THIS COMPANY AGAIN.

I would recommend using the onsite liverpool carpark as you take your keys with you.

If you do use this company use with caution & make sure you write your mileage on the documents when you sign, so this company cannot take advantage of peoples vehicles in their absence.

I would like to state that I am seeking legal advice as what they have done is illegal.

PLEASE READ THIS AND AVOID SKYPARK LIVERPOOL AT ALL COSTS.

Have used this car park for many years and always had good service until a few weeks ago, when I encountered a very rude member of staff on admission and this resulted in my husband and I not being able to catch our flight.

This was early hours of the morning and the member of staff was there on his own, so no-one to step in and help.

It was really upsetting. It has not been resolved, despite many complaints from us and promises on their part. I don’t think it ever will be now.

We could not use this service again as we have lost all confidence in the company.

If you are looking for convenience and courtesy, AVOID SKYPARK LIVEROOL!

My colleague booked his car into online with sky park to share transport for a skiing hoiliday.We were assured that if we phoned when we returned the shuttle would pick us up immediatley. On phoning we were promised pickup in ten minutes. The site is advertised as 400 yds away. we waited in the cold for 30 minutes. The instructions for pickup location were unclear and others arriving after us were conveyed first. We had a ski box. I pointed out that it was heavy and should be laid along the floor before passengers got in the bus. This was ignored and the driver continued to load other bags. The only other alternative was to put the skis diagonally across the rear door space. I asked how he proposed to fit the skis in the mini bus and was told that was my problem. When I finally got the skis loaded in the front of the bus the driver took issue with my slamming the door and told me to get out and walk. The situation weas only defused by his superior who took over driving that bus. This unit is understaffed; 2 drivers who have to secure the premisis to run shuttle service. This is a most unprofessional service, more expensive and less convenient than the standard long-stay John Lennon carpark.

We left our brand new car in this place. It is not secure. When we got our car back it had a big scratch on it. We were told that we should have asked for a check whihc we were never offered or told about and which is hard to do in the dark at 6 in the morning. We were also told that as we agreed the sale we also agreed to their terms and conditions which is proposterous. We are now left with a £300 bill. Find somewhere else or if you have to use it - take photographs of every area of your car and also ask for the check. I would even gives these one star only the web site wont let me submit any less.

we encounted no problems at all with this company, our car was returned to us in the same condition we left it, no extra milage , no damage, drop and pick up was fine, we would use again if we ever travel from liverpool again

Have to Echo prevous reviews, the car park is based on a industrial estate, is open to anyone, the big perimeter fences they say they have are actually the airports. They had one driver on and to take us the airport he had to lock up and leave the site, with the cars left unattended. Will not use this car park again.

Needed somewhere safe and reasonably priced, Skypark ticked all the boxes, no problems from the minute we left to the minute we came back. Will definitely use again.