Another damaged car by ilovemeetandgreet Gatwick

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I Love Meet and Greet www.ilovemeetandgreet.co.uk
★★★☆☆
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Karlay160's review of I Love Meet and Greet www.ilovemeetandgreet.co.uk

“Another damaged car by ilovemeetandgreet Gatwick”

★☆☆☆☆

written by Karlay160 on 22/02/2016

I left my car with ilovemeetandgreet at Gatwick North terminal for two weeks at the end of December 2015. The car was inspected by the collecting driver with an inspection form completed. When it was returned I immediately noticed that a wheel had been badly damaged together with sidewall damage to the tyre. This was shown to the driver and photographed at the terminal. The drlver undertook to report the incident to his supervisor. I telephoned customer service and emailed copies of the photos. It took three weeks, three further emails and a phone call before I got a response which was to deny liability. A number of emails were then exchanged, they based their denial of liability on the basis that their own inspections weren't conclusive, so what's the point of an agreed inspection with the driver when the car is dropped off. The next rediculous excuse was that there are no kerbs between the car park and the terminal. Google street view indicates that this is nonsense.i would not recommend using this company and it should be noted that APH subcontract their meet and greet North terminal to this company.

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