No refund despite paying cancellation 'insurance'

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Hanley272's review of HolidayExtras.com - www.holidayextras.com

★☆☆☆☆

“No refund despite paying cancellation 'insurance'”

Written on: 07/05/2020 by Hanley272 (1 review written)

Not giving refund despite taking out cancellation cover. Only a credit note I will not need. Please somebody advise me best place to complain to. At first I thought easy, go straight to the FCA but then of course it's not a proper insurance product. Outrageous how they have the terms and conditions as a web link and therefore on your receipt you can't see what terms and conditions you actually signed up for only the most recent.

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