Ezybook Reviews - www.ezybook.co.uk

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Latest Reviews

★☆☆☆☆

“Never again”

Written on: 22/11/2018 by beth12 (1 review written)

Please do not use this company unless you wish to wait over 2 hours for your car to be returned to you. When we dropped off our car for a specific time, we were told that the driver would meet us but not at the time we booked, 45 mins later than our booked in time. On return, our flight was delayed, we contacted them by email and by phone, no mention of further charge. Arrived at airport, called them when luggage picked up, after several phone calls and 2 hours later our car was returned, only… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 14/11/2018 by KolbyPennington17 (1 review written)

Booked parking with this company,tried to contact them 2 days before depature, left messages and mob no. Failed to contact me and had to find different company at last minute. Stay away from these people, who cant be trusted… Read Full Review

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★★☆☆☆

“Poor”

Written on: 28/08/2018 by Serenababy (5 reviews written)

Did not read reviews before and used twice this month. The first time they were very good even though we arrived 3 hours late. The second time was a disaster. We called 30 mins away from airport to be told they were short staffed and a driver would be in contact shortly. We had to go and park on a residential estate away from airport at 3am and wait....and wait....and wait. We tried calling to be robbed off or there was no reply. Very stressful. When we returned, we called but there was no… Read Full Review

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★☆☆☆☆

“NO Customer service don`t use”

Written on: 07/08/2018 by kinverphil (1 review written)

Car damaged at Birmingham airport while away not even a call from ezybook N.C.P called said contact my insurance. Contacted ezybook on return simply said look at terms and conditions.not resonsable Not even a taxi to get me home at 1.30.am Pay a bit more all they want is your money use a proper service or park in side street just as well off… Read Full Review

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★☆☆☆☆

“Ezy book ”

Written on: 30/05/2018

30-5-18 outside Manchester Airport terminal 1 as detailed in email sent by Ezybook , nobody answers phone to arrange collection, airport security advise this is not the normal place for collection. 1 hour later nobody answering phones still and voice box full . Ring head office in London told me it is not their problem and hung up on me . Had to fork out £100 to park else where almost missing flight . PLEASE BE AWARE READ THE INDPENDENT REVIEWS BEFORE BOOKING Lesson learned… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY ”

Written on: 09/05/2018 by Victoriajgregory (1 review written)

DO NOT USE THIS COMPANY. I used the Ezybook comparison site to find airport Parking at Manchester’s Terminal 3 and chose Best Parking Manchester. This firm were late to the terminal to collect my car and were an hour late to collect us from the terminal On arriving back in Manchester. Upon receiving my car back the company had driven 69 miles in the vehicle, without my consent, and left me with only 16 miles of petrol to make the 35 mile journey home from the airport. When I contacted… Read Full Review

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★☆☆☆☆

“Dreadful service - they are not fit for purpose -...”

Written on: 18/04/2018 by Hannahk9 (1 review written)

Dreadful service - they are not fit for purpose - unprofessional, rude and should not be allowed to trade. The instructions for drop off and pick up are completely different from what they send out. They took over an hour to turn up to collect my car and each time I called them (36 times in total trying to get a response) I was told the driver was on his way and would be there in 10 minutes. When he did turn up he was rude, there was no explanation or apology. The pick up was just as bad -… Read Full Review

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★☆☆☆☆

“EZYBOOK: CANCEL PAYMENT IF YOU CAN - ALERT-VERY POOR...”

Written on: 19/02/2018 by Marius38 (1 review written)

DO NOT USE EASYBOOK or ONE STOP PARKING. WORST OF ALL OFFENDERS if you see the number 0207 118 4050. Waited for my car for 4 hours. My car is completely covered in mud, inside and outside. I even involved the police, who in the interest of avoiding to report a stolen vehicle, called the provider. Completely unreliable and disrespectful. If you pay by credit card, please check out the following: Section 75 of the Consumer Credit Act 1974 gives credit card users protection in the event they… Read Full Review

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★☆☆☆☆

“Dont choose their service. ”

Written on: 03/01/2018 by Sukhpreet31 (1 review written)

Will rather pay extra for heathrow valet service then opting cheap for these guys. Our flight was delayed and we informed these guys almost 10 to 12 hours ago via email. We reached late as delay happened and cleared custom and baggage pick up by 11:45 pm. Called them and they refused to send our cars because of no availability of drivers. We requested as we had 1 year and 3 year old kids who already suffered a lot due to extended travel however all their response was to Fully ignore you… Read Full Review

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★☆☆☆☆

“Worst meet and greet ”

Written on: 02/01/2018 by Monroe39 (1 review written)

Horrendous service and rude staff. Left me waiting 2 1/2 hours in an underground car park in sub zero temperatures for my car at Heathrow when I returned to collect it. During this time no one provided me with an update or an explanation and I received no apology when I eventually received my car, just a non-plussed driver who clearly didn't care. It took me 67 calls to the number provided to actually speak to someone (also rude) just 5 times over 2 1/2 hours, with the promise of a call back… Read Full Review

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★☆☆☆☆

“An Absolute Disgrace !”

Written on: 27/12/2017 by Gauthier3 (1 review written)

Worse Parking ever ! Is not a true Meet & Greet, Took ages to get through when I arrived, told the driver was on his way, took 40 minuets for him to turn up, did not photograph my cay, cost me £11 to get an exit ticket ! Upon my return could not get through again, just said message box is full over and over. After a half hour someone answered, he said go back and wait in the terminal as it will be a long wait, no staff ? I complained saying this is not good enough, the operator stated ‘this… Read Full Review

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★★☆☆☆

“Hanging around for ages at both ends of the trip.”

Written on: 21/12/2017 by 325Gillespie (1 review written)

Ok,so it's cheaper than the official valet parking. But the point of getting valet parking is the convenience of being able to quickly drop off and pick up your vehicle. Ezybook failed to do either. I rang 40 mins in advance of drop off to inform them I would be there in 40 mins. First call I got a voicemail message saying not to leave a voicemail but to call back another time (the voicemail box was full anyway so you couldn't leave a message if you wanted to). Called them back, got through… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 01/11/2017 by Boston299 (1 review written)

The service was poor as pick up and drop off was over 45 minutes late even though we followed the correct procedures. Almost missed my flight. Had to phone about 20 times before they arrived on both occasions and not one single apology. Disgusting service no wonder they were cheaper than everyone else. Avoid them if you don't want to be waiting around for a long time. They should not be able to get away with this kind of poor service & should compensate customers for the poor service they… Read Full Review

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★☆☆☆☆

“Very poor service from this company”

Written on: 14/09/2017

Left my clean and valeted car with this company as a meet and great service at Manchester airport . Firstly they didn't arrive on time even though we phoned 20 minutes before arrival to notify them we were nearly there. Got back off holiday and Again called to let them know we were awaiting our luggage to which he said to call back once we had them, called back once we had them to be told they would be around 15 minutes which is not what you want to hear at 1.30 in the morning and have still… Read Full Review

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