Ezybook Reviews - www.ezybook.co.uk

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Do not use!!!! Manchester Lode hill site ”

Written on: 14/05/2022 by Mcass1854 (1 review written)

I booked easily and was really helpful when I asked could I drop my car an hour earlier due to security issues at Manchester airport. Drove to postcode which takes you to a lovely lodge… that’s not the site. They then text you a link to what can only be described as a scrap yard. Had to go ahead with parking as was going over night to Ireland for a funeral. Whilst waiting for the van to take us to the airport the man got in a car and tried putting car in reverse about 10 times just ranking… Read Full Review

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★☆☆☆☆

“Worst Meet and Greet company ever used.”

Written on: 10/05/2022 by Rosemarym423 (1 review written)

They are the worst meet and greet company I have ever used. They arrived 1 hour 20 minutes late to collect my car, making us delayed for our flight. I had two disabled people with me and the owner said I should, 'go and find another company to book with if you are not happy with the service as I have lots of bookings and lots of money coming in!'. When I called again after having waited 45 minutes already, he said if I called again then he would cancel my booking. On my return, my car was… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 05/05/2022 by LaynePurcell469 (1 review written)

I was able to book and drop off my vehicle smoothly. However, I had to wait for 3.5 (THREE AND A HALF) hours for my car to be returned to me on my return from a trip to Turkey, which had lasted about 9 hours (from the resort to the airport and onwards to the UK). During the first and second hours, the number they had given me to call on arrival was busy and nobody replied to messages either. I called about 30 times. I also called them on their main company number several times but nobody… Read Full Review

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★☆☆☆☆

“DO NOT USE DISGUSTING COMPANY ”

Written on: 04/05/2022 by Clareabell (1 review written)

PLEASE READ before booking any airport parking. Giving it a 1 star is too generous!!! I have never experienced such poor customer service (you can’t even call it that). On Monday 25.04.22 We followed the instructions given & called 30 mins before we were due to arrive at Heathrow Terminal 5 & I could barely hear the person at the other end of the phone as they seemed to be having a conversation with someone else & appeared uninterested. We got to the airport & told them we were there to be… Read Full Review

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★☆☆☆☆

“Completely rubbish ”

Written on: 04/05/2022 by KamariDwyer (1 review written)

Don’t trust this company at all !!!! Go for expensive more trustable and professional companies never again gov.uk have to investigate them because they are taking peoples cars and drive as their personal vehicle my story was 17th of April they pick up my vehicle 14:33 which I already told them I’m going to be arrived 14:00 because off late pick up I paid £8.50 in Heathrow Terminal 5 and when I come back from holiday 22th of April i wait them 1 hour out side of pick up point and they… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 04/05/2022 by Sadie1958 (1 review written)

The phone call to a friendly driver - extremely rude, poor attitude, denied we had a booking, On my return was meant to be 25-30mins after phone call, IT TOOK ONE HOUR AND 45 Minutes, with approx 50 phone calls, RUDE PEOPLE, My car was returned covered in Bird Mess, also 2 dents in the bumper which they tried covering up with Greece. If you use this company - they will ruin your holiday !! I have reported them to trading standards … Read Full Review

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★☆☆☆☆

“Zenith Airport car park is the WORST meet and greet...”

Written on: 03/05/2022 by Orrha429 (1 review written)

Zenith Airport car park is the WORST meet and greet company I have ever dealt with. The company owner is very rude. He, very rudely, wanted to cancel my booking just one day before my flight. just because I asked him to bring an ID before he takes my car! He dealt with me not as a customer but as a slave because he knew that I needed him because of the very short notice. meeting me on at the airport , was very rude to me. He wanted to cancel my booking again at the day of collecting my car… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 01/05/2022 by LizbethKerr343 (1 review written)

DO NOT USE THIS COMPANY.... They are cheap for meet and greet for a reason. We called when we had luggage and cleared customs and were told they would be 45 minutes or so (Sunday am no traffic). We waited an hour and called again, kept getting told different instructions of where to go and wait and places that didn't exist... I think just to buy time to get there. I told them we were waiting with 2 young children and a baby and there was no apology. After my 3rd call they stopped answering… Read Full Review

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★☆☆☆☆

“EzyBook or previously Enigma Parking are cheap and the...”

Written on: 30/04/2022 by hdisgreat (1 review written)

EzyBook or previously Enigma Parking are cheap and the prospect of valet parking is attractive and sounds like it will be much more convenient than regular parking but DON'T DO IT! They don't answer the phone. They don't turn up to collect your car when you drop off. You will have to wait a long time and suffer real stress when they collect and, if like us, you have to leave the car at a car park for them to collect it (with the keys inside), then you will have to send them money to pay for… Read Full Review

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★☆☆☆☆

“!!!People,please never ever book “Meet and Greet”...”

Written on: 27/04/2022 by Mukosharan (1 review written)

!!!People,please never ever book “Meet and Greet” with those company ! They took our car a week ago from Heathrow Terminal 3! I can’t be able to give even 1 ⭐️! They just wait for you to leave the country and take you car far away and than brought to prices you car and you never ever will see it! Never never never! Read the reviews,please ! Hope no one will experience what we as a family had !… Read Full Review

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★☆☆☆☆

“Unbelievably bad ”

Written on: 26/04/2022 by Frankie376 (1 review written)

Booked Heathrow parking through this company. Drop off Ok but it took three hours for car to be returned. They told me car was delayed because it had a puncture. In fact tyre was slashed. The car was certainly not parked in a secure area. I think it was left on a street. Am still trying to get some response from them. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“We call the police”

Written on: 26/04/2022 by 124Shields (1 review written)

I don’t even know where to start from, but what happen to other customers and you can see - star , it happened to us too. My anxiety hit the roof, i was sick the whole 7 days that we were away and on the way back we had to call the police as they didnt pick up the calls , i phone them over 13 times and 3 hrs waitting. Shocking is just understatement what they put us through… Read Full Review

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★☆☆☆☆

“Enigma parking limited ”

Written on: 22/04/2022 by 1975Rice (1 review written)

Absolutely disgusting service, but were do I start!!!! Hour and half late picking my vehicle which ended up costing me £15 in the short stay car park! We only just made our flight! Then on return we called as requested and told 30-40mins, but no show we called hundreds of times after 2 hours we called and threatened police and then an hour later they show, all this with a toddler in tow! No sorry no nothing! Then to top it off I come home to a parking fine of £80where They had taking my… Read Full Review

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★☆☆☆☆

“Lost My Keys!”

Written on: 22/04/2022 by Willoughby379 (1 review written)

It took 40+ attempts to get through on the number provided when dropping the car off. They were an hour late picking it up. No apology. On our return, they kept up waiting for two hours before telling me that they had lost my key. All attempts to contact them since have failed. I can draw no other conclusion that this company is a total sham and should be avoided at all costs… Read Full Review

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★☆☆☆☆

“Awful Service from start to finish ”

Written on: 21/04/2022 by jackjack5 (1 review written)

By far the worst company i have ever used for Meet & Greet in twenty years. Awful customer service, had to wait 55 minutes for pick up of car, no apology or explanation, no update received after being told they would be 15 minutes. also rude when first spoken to on arrival. DREADFUL… Read Full Review

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★☆☆☆☆

“Worst company to use”

Written on: 20/04/2022 by 226Sweeney (1 review written)

If no stars was an option i would be choosing it. On the 4th of april i dropped my vehicle off at terminal 2 heathrow airport. I called 30mins before arriving and was told someone will collect my vehicle. When arriving i waited an hour and no one had come to collect my vehicle. I called the number provided several times and was told a driver is on his way. But again no-one turned up. I called again as it was last call to check in gor my flight and was advised driver stuck in traffic and to… Read Full Review

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★☆☆☆☆

“Worst start to our holiday.”

Written on: 20/04/2022 by Karen.Stokes (1 review written)

Called 30 mins as advised prior to arrival at the airport on the two numbers provided and no answer and voicemail was full. Tried to call repeatedly and no reply left several messages and nothing. Had to pay to get out of the agreed meeting point and try and find parking else where, which was all pre book only. Our saving grace was the lovely lady at the official M&G service who lucky for us got us in other wise we would have missed travelling to see family we had not seen in 3 years. I have… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 19/04/2022 by fgKeene372 (1 review written)

Booked a car collection service through Ezybook who recommended I used Rainbow Parking Meet and Greet operated by Golden Parking Ltd. To be brief, Rainbow didn't bother to pick up my car at Heathrow despite numerous telephone calls from me and promises by them that they were 5 minutes away. I had no choice but to use an alternative provider so I wouldn't miss my flight. Have sent emails to Ezybook requesting a refund and they just passed my email to Rainbow who obviously haven't bothered to… Read Full Review

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★☆☆☆☆

“HORRIBLE experience”

Written on: 19/04/2022 by Jovany298 (1 review written)

Car booked as meet and greet. Car is taken by the company at airport but no one came back to deliever. No communucation from the parking provider and Ezybook. Contacted police, retrieve the car. Ezybook is refusing to take any reponsiblity. Paid in excess of £215 in taxies, no compensation. I will never use Ezybook in life now and not recommend anyone… Read Full Review

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Amberwhitehouse's Comment

Written on: 19/04/2022

We have had the same experience today! Phone turned off and no help from the main office, we also got a taxi and managed to track the car down and were horrified to find our car park in what looked like waste land and parked on top of a pile of brick absolutely awful company!

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★☆☆☆☆

“These people are rubbish not on time at all and...”

Written on: 16/04/2022 by Doughertymi250 (1 review written)

These people are rubbish not on time at all and took some pound coins from my glove box will never use again… Read Full Review

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