Appalling Customer Experience

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euHensley318's review of Ezybook -


“Appalling Customer Experience”

Written on: 09/10/2019 by euHensley318 (1 review written)

Stay away while you can, there are plenty of other offers for airport parking. I booked parking at Gatwick for £44.50 through Paypal, well ahead of my holiday. They cancelled my booking 2 days before my flight and I chose a full refund. I booked a replacement through a different channel and ended up paying £68 because it was last minute. Back from holiday I had to contact them again to find out where my refund was. They couldn't do it because the payment had happened more than 6 months before the cancellation. (But they only pointed this out when I confronted them.) They asked for bank details, which I supplied the same day, they said it would take another week. Now, 10 days later they say it's only this week they will initiate it. I will have to wait again until next week. I have meanwhile submitted a complaint too. I will follow up.

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