Appalling Customer Experience

Click here if this is your business
★☆☆☆☆
1.4 / 5
9% of users recommend this
Click here if this is your business
  • Ease of booking

  • Security

  • Value For Money

euHensley318's review of Ezybook - www.ezybook.co.uk

★☆☆☆☆

“Appalling Customer Experience”

Written on: 09/10/2019 by euHensley318 (1 review written)

Stay away while you can, there are plenty of other offers for airport parking. I booked parking at Gatwick for £44.50 through Paypal, well ahead of my holiday. They cancelled my booking 2 days before my flight and I chose a full refund. I booked a replacement through a different channel and ended up paying £68 because it was last minute. Back from holiday I had to contact them again to find out where my refund was. They couldn't do it because the payment had happened more than 6 months before the cancellation. (But they only pointed this out when I confronted them.) They asked for bank details, which I supplied the same day, they said it would take another week. Now, 10 days later they say it's only this week they will initiate it. I will have to wait again until next week. I have meanwhile submitted a complaint too. I will follow up.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0