Car was scratched when I collected it

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McKinleyws388's review of Birmingham, APH Birmingham

★☆☆☆☆

“Car was scratched when I collected it”

Written on: 12/07/2019 by McKinleyws388 (1 review written)

Came back from an 11 day holiday and went to pick up my car only to see that it has a bad scratch on the front wing. I reported it and a member of staff came out and took a photo and I filled out an incident report. I was told I would hear back from them within 7-10 days. Heard nothing so emailed them and still no reply. Absolutely dreadful customer service. I have seen on other reviews that this behaviour is typical of them and they don't reply. If you are one of the few they do respond to you are advised that there is no proof the damage was done at their facility. Feel very angry about the way I have been treated and having been a good customer using them at least twice a year and recommending them to others, I will now be looking for alternative solution. They may appear to be cheap but it works out very expensive when you have bodywork damage to your car which you have to pay for out of your own pocket!

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