2 hours wait time to get the car.

My mother and I waited 1 hour and 50 minutes for the car to be returned to us. I would call their dispatch and would be told the car would be with me within 20 minutes and the driver would call me. After 1 hour I got impatient and started calling every 5 to 10 minutes and was given the same answer: the driver is walking towards your vehicle right now so he'll call you in 5 to 10 minutes. I gave up and said I'd take a taxi to the location and asked for their address. It was my mother's birthday and we had a dinner party to get to. The car was delivered at 20:15 (the first call I made was 18:25), which meant that we were extremely late for my mother's own party. I was told they would give me a refund but other than the dispatcher (who was a very polite and patient man) apologising on the day no one contacted me. So I contacted Heathrow parking asking about my refund and they were not aware of the issues I had but were willing to refund me the money. Even though I was given a full refund still it is not going to take away the fact that it ruined my mother's 66th celebration. So be aware of this company.