Webserve www.webserve.ca

They send misleading billing and will over charge your credit cards. They do not bill at the same time every month so it makes it harder to detect over charging. They will never cancel your account even if the servers are down for months. No refunds even if they admit they were wrong.

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Webserve is the worst business I have ever dealt with in my life. When I first joined they actually provided a service but over the years their customer service declined and became corrupted.

They will do whatever it takes to charge your credit cards above and beyond what you actually signed up for. They send misleading emails about renewal. There is no customer service.

If you try to cancel your service they will double charge your credit card, tell you that everything is okay and then send you an email that says you can’t cancel until another 6 months. This is ridiculous since their webservers are always down.

Even after I tried to cancel many times and tried to get my money back for the double charges they would not cancel or refund their mistakes. Even after my credit card expired they contacted me saying I still owe them money and I should send them my new credit card information. They expect you to pay for webservers that are down and not working. It should be seen as fraud if a company doesn’t provide a service but still charges it customers continually.

The Better Business Bureau has given them an F http://www.bbb.org/mbc/business-reviews/internet-web-hosting/webserve-communications-in-north-vancouver-bc-1142872

Stay away from this company!

by G W on 12 August 2013

have you tried to phone this server company ?: the phone is now out of service-----phone it and see what happens Online chathelp and support is also offline now too they took my money last night and now I asked for a full refund since its less than 24 hrs and they want to charge me a $25 cancellation fe

At the beginning of using it at 2011, everything seems to be fine. However, in the past year. Everything goes downhill. Problems after a problem.

First, they told me that they required to change my hosting server to another server, that's perfectly ok. However, after following closely with their instruction and send back and forth a couple email with the support. I thought everything is done but nightmare has just begin. They forget to remove my account from the previous server. For at least a month, I had problem with receiving my email.

Second, 2 of my accounts in 2 different servers got hacked in. My index.html got replaced by hacker. Then webserve finally put up a new antivirus.

If the above 2 reasons aren't good enough, the third reason is their ns1.webserve.com server has been down since Dec 2012 to Jan 3, 2013 (up to today as writing.) You can always check their server status at their website -> support -> server status to validate this piece of information.

Also, some of their smtp server has been marked as spam server lately. Email is no longer able to go through google, Hotmail. (Don't know about yahoo.) It might be fixed now but I have already move out of Webserve to end my nightmare.

When you want to get your EPP code, it's also a nightmare. First, a support person will tell you to file a terminate form first. DON'T BELEIVE THIS. Once you terminate your account, you have no access of anything. You have to keep asking... (online chat) asking... (support ticket) asking... (email)... asking (online chat again.), until someone knowing the rule that they must email you the EPP code unless you owe them something. (with .com there is a regulation on it.) Some web hosting has a button to require for EPP code but not going through this crazy process.

Webserve is only a reseller of ENom and they don't own any server.

I have been trying on different web hosting since 1999. By far, this is the worst. Reason that I changed to webserve because I was finding a Canadian own company but end up with this nightmare.

Bottom line, if your smtp server has been marked as spam, end of story. If your server has been hacked, forget about it. If your server is down for a month, how am I going to function my business?

A bunch of trouble. I spent 5 weeks running after those ghosts.

1) I moved my website there in 2011. Worst decision ever. They hijacked my domain name and modified my domain transfer authorization code without my agreement.

2) They billed me 3 times for the same single annual hosting + added extra hidden fees for what they called "special parking services" (???). When I complained, they offered me a "credit" for the next years instead of a refund. When I refused, their reaction was to bill me a 4th time. (!?!?)

3) Then, they stopped answering to my emails and whenever I got the Live Chat, they suddenly disconnected the window. Trying to call them was also a complete joke. I left like 5 messages before giving up.

4) I had to dispute those transactions with MasterCard to get my money back. Took me over 5 weeks of waiting and struggling.

5) But the worst part of it : I had to escalate my case to the CIRA to get my domain transfer authorization code back. Took me like 10 hours of work. Webserve.ca is a reseller for eNom and it is really complicated to understand what to do when it comes to .ca domain names. Fortunately, the CIRA helped me a lot with that.

So, Webserve.ca??? Just don't transfer them your domain nor give your credit card number.

Definitely the worst business I have come across on the internet. Most likely someone working from their basement. I placed an order and never heard from anyone for days during which time I decided to go elsewhere. I called and emailed them and told them I was cancelling my order. They processed it anyway.

I contacted my credit card company who credited my account back. These jokers at webserve.ca then charged me a second time.

I tried calling them but you can never get through. They are a scam. Avoid like the plague. If there was a rating lower than one, I would give it to them. Just Google webserve.ca reviews and you will be inundated with negative reviews.

Webserve is the choice to go with. Their packages all comprehensive enough to fullfil the needs of any sort of business of any size. Customer service and billing is freindly and easy to reach. Support team knows its job and available (whether locally in canada or the remote team) at anytime. And the headquater is here at home, in vancouver that make them even more accessible and easier to reach, in case it will be necessary. simply put: There is no reason to consider any other option when they are around.

Being their client for past 7+ years, I have never come across an issue that could have been solved easier or faster than the way they have addressed it. Billing is just a simple call away! They are well-prepared for any question/concern I may ever have. Plus, they are friendly and fun to work with. Support people are always on top of their job. And their prices: can't just get better! I am so happy and satsified with the service I have been receiving throughout these years!

They are amazing! just sign up and order the service(s) you are interested in ... the rest would be taken care of by their excellent customer service and support teams. And no worries about pricing, there is no match for their services' and packages' prices in today's hosting market! They are simply the best!

Their new pricing policy is just perfect, one the best prices for the value services they are providing. The customer service and support team are so helpful and on top of their work. Quality of service is great and choices for diffrent hostings cover a wide range to suit any sort of business requirement.

Excellent support, appropriate and on-time billing responses, rich list of features and packages, local business and more importantly reasonable prices : What else to ask for!