Smart Hosting - www.smarthosting.co.uk Reviews

★★★★★
4.9 / 5
98% of users recommend this
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Smart Hosting - www.smarthosting.co.uk

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Latest Reviews

★★★★★

“Awesome Customer Support”

Written on: 30/11/2017 by glennfreeman (1 review written)

I've recently upgraded my account to a master re-seller and encountered some technical problems due to the lack of knowledge I have with WHMCS. Initially, when I first set it up I was thoroughly being guided by live chat support who responded quickly every time I had a problem. The following day I had my first hosting customer but had some new issues which urgently needed fixing. I then raised a support ticket and within minute's a technical support assistant dealt with my issues and soon fixed… Read Full Review

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★★★★★

“WOW!”

Written on: 22/11/2017 by crbr (3 reviews written)

After initial contact and a few hicups mainly on my part being a complete "plank" The support staff at Smarthosting have been exeptional! Their patience with me has been second to none and the service thay have supplied has over and above expectations. I could not reccomend this company more especially if like me you are a complete newbie to servers. The VPS package purchased from them is first class. My biggest fear was getting my sites transfered, again, I need not have worried… Read Full Review

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★★★★★

“Best Value for Money by Far”

Written on: 09/11/2017 by waynerp (1 review written)

Ive been with smart hosting almost since day 1. They have had their ups and downs to be honest, but I would safely say thats long in the past. Customer support is second to none. The overall package I use is fantastic value for money. Great spec servers, great customer support, great up time and server speeds, great value. Whats not to like… Read Full Review

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★★★★★

“Great Hosting Company”

Written on: 04/09/2017 by bgiles.uk (1 review written)

Moved to Smart Hosting 18 months ago, as previous hosting company were ceasing to provide e-mail only packages. The decision was based on the reviews on this site, and I was so impressed, that a colleague also switched to them due to the same predicament. They have been excellent, questions always answered promptly, good prices. Yes, all companies go through difficult periods, and the merger was one, but those of us who hung in there until the storm passed are glad we did. I’ve now renewed… Read Full Review

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★★☆☆☆

“Not that great anymore”

Written on: 14/06/2017 by EchoKnight (1 review written)

SmartHosting used to be a great service but since the join with crystal this has all gone down hill with servers being more laggy than ever (hopefully shouldn't be problem after server upgrades), support has gone so bad that i might actually consider changing. Due to the newly added system of priority tickets and the fact that u can view your place in line means that your are continuously being back tracked up the waiting list. went from 11th to 16 place in line after hours of waiting and then… Read Full Review

Liljonp's Response to EchoKnight's Review

Written on: 20/07/2017

I would agree with this review , especially re support. I used to find the support staff couldn't do enough to help. I now seem to get either rude or sarcastic responses from support.

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★★★★★

“Perfect Service”

Written on: 26/05/2017 by Bardrock (1 review written)

I moved to Smart Hosting for a number of reasons, but found many more reasons why I should have done it a long time ago. The pricing structure is excellent, that was my first fear, usually cheap means substandard support and services. that is certainly not the case here. The service is proving to be robust, no issues as far as that goes. I have also tested their support staff out and been very impressed. My knowledge in the area of hosting and domain transfers is average at best, but every… Read Full Review

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★☆☆☆☆

“Downhill Since Takeover”

Written on: 17/05/2017 by Whalen1979 (1 review written)

This company used to be great. Support used to reply in minutes and nothing was took much trouble. However they were taken over (or merged) with Krystal hosting a few months back. Ever since then their service has been terrible. Support tickets (even ones marked Urgent) take over 24 hours to receive a reply. I have tried to contact them today about an issue but on submitting the ticket I am met with a "Problem Loading Page" error and the ticket is not sent. I have tried this on three different… Read Full Review

Tricku2's Comment

Written on: 20/05/2017

I agree they are complete rubbish now looking for another supplier more than 24 hours and all my websites are still down they are very bad now real shame they want to screw up their loyal users...they will loose for sure.

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Reviewanonymous's Comment

Written on: 23/05/2017

The worst hosts ever. They used to be the best. I pulled all my business away from them and will never return!
AVOID them at all costs.

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★★☆☆☆

“Not what they used to be sadly...”

Written on: 09/05/2017 by Ryderr446 (1 review written)

I've been a VPS customer for a number of years now and in the beginning the service and support was amazing (I've written a five star review elsewhere) however that experience has change big-time. Ticket response quality and response times are not great, the first response unless it's a simple Yes/No question has a tendency to be incomplete or inaccurate. In my time their Disaster Recovery capabilities failed miserably resulting in restoration of websites that were outdated and required… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★★★★★

“Good hosting and fast support”

Written on: 08/05/2017

I've been a customer of Smart Hosting for almost two years and so far I have had a lot of very positive experiences with them. I have seen the very negative comments from others here and I find it hard to believe that they are with the same hosting company as I am. It's true, they had some difficulties a few months back but as far as I can tell from the support I have received lately, they are back on track and provide the same level of support as they always did. Keep up the good work guys!… Read Full Review

Reviewanonymous's Comment

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them. Your day will come when you see them for what they really are. POOR

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★★★★★

“Problem With Cache ”

Written on: 08/05/2017 by Jeff2017 (1 review written)

Super fast technical support responded within 30 mins and fixed my issue with slow cache issues on the server I had with them. The price of there hosting is very good as well which I am pleased with and you can also host unlimited domains as well. highly recommend this company to any one for excellent after sales service and value for money… Read Full Review

Reviewanonymous's Response to Jeff2017's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★☆☆☆☆

“Used to be great, now they are costing my business money”

Written on: 07/05/2017 by mikeleonhart (1 review written)

I used to get a response within a few hours for urgent queries. I am pulling my hair out at their responses for my urgent query over the last 3 days. My VPS went down (without reason) it took them 24 hours to respond, and whatever they did to put it back online has knocked off capability for me to log in. I've sent detailed Cron Job reports over with what the fault is, and explained that their resolution has taken the ability away for me to continue with my day to day use. I've just waited 48… Read Full Review

Binary101010's Response to mikeleonhart's Review

Written on: 09/05/2017

Couldn't agree more... I've just written a similar review having previously considered them 5 stars (a few years ago!)

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Reviewanonymous's Response to mikeleonhart's Review

Written on: 12/05/2017

They are absolutely rubbish.. Steer clear of them

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★☆☆☆☆

“Were fantastic once”

Written on: 29/04/2017 by vqLeslie168 (1 review written)

We have been using smarthosting since 2015 and they were excellent, the problems started when they merged with Krystal and now it is unbelievably terrible. Website goes down all of the time, emails constantly go down and they take days to fix it meaning you will loose financially if you are running a business. If you are thinking of using these guys then I would seriously consider going elsewhere as the service cant be as bad as this with other companies. Emails are down for us again so we… Read Full Review

Reviewanonymous's Comment

Written on: 02/05/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★★☆☆☆

“superb service when i started back in 2015...”

Written on: 19/04/2017

It was the best webhosting for me when i started back . after the company merged with someother company, neither the customer support is good, nor the host. they used to reply in 30 min, now, takes 2 days sometimes. they were friendly, felt like family to me when there were prblems with my server, now-- too professional, and very hard to deal with i started with master reseller, now they want me to get a reseller only hosting, and convert my reseller into individual reseller. They scan… Read Full Review

Reviewanonymous's Comment

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★★☆☆☆

“Great in 2015, REALLY BAD in 2017”

Written on: 15/04/2017 by Mr_V (1 review written)

Been a customer for a while, had a great start, very helpful, even wrote on their website AT THE TIME that all services were fully supported. Long story short, I HAD a reseller account and a VPS as well as a ssl certificate, NONE OF THESE ARE SUPPORTED ANYMORE FOR THE EVEN THE MOST BASIC OF HELP. Average response is 1+ days for the most minor responses (a conversation usually has 2 people replying approximately 3-4 responses each, each response of this takes close to a day...... absolutely… Read Full Review

Reviewanonymous's Response to Mr_V's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Adios”

Written on: 12/04/2017 by Harlequn (3 reviews written)

I've waited, bit my lip, stubbed my toe, walked the dog and done just about everything I can think of to be patient during the transition but when tickets are consistently taking days, sometimes weeks to get resolved it's time to move on. Sorry Smart, business is business and I know you understand. I can put my finger on how much revenue I lost due to Smart's changes and I had to bite the bullet and migrate everything out. That included the closure of: • 1 x VPS 7 • 1 x VPS 1 • 1… Read Full Review

Vbjr's Response to Harlequn's Review

Written on: 18/04/2017

Where did you move to?
I'm trying to make a decision to move away as well, specially for the reseller point of view

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Harlequn's reply to Vbjr's Comment

Written on: 18/04/2017

We now run our own dedicated server so we're offering our own reseller options. Just look up "WhatNoWebsite" dot net.

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Vbjr's reply to Harlequn's Comment

Written on: 18/04/2017

Cheers will search now

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Reviewanonymous's Response to Harlequn's Review

Written on: 20/04/2017

They are the worst ever. AVOID at all costs folks. I have moved my business elsewhere.

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★☆☆☆☆

“Started out great but have now turned absolutely terrible.”

Written on: 27/03/2017 by Weberfj280 (1 review written)

They started great and now they are terrible, it seems like they have got far worse after being taken over by krystal. Only this morning our last VPS went down for some unknown reason (We are urgently moving away from them) at roughly 10:15am, we raised an emergency ticket at 10:30am as we could not access the VPS at all. The VPS is now working again (by 11:50am ish) but we still haven't had a reply almost 4 hours later. To list some of the other issues we are having: Disc keeps randomly… Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

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★☆☆☆☆

“Worst host I've had the misfortune of dealing with in...”

Written on: 02/03/2017 by stephenknott (1 review written)

We requested a simple upgrade to our VPS server in August 2016. To cut a long story short we still didn't have our upgrade by January 2017 so we moved to Digital Ocean who I'm pleased to say have been a pleasure to work with. I printed a PDF of our support ticket as its the longest I've ever had to endure, 59 pages long! No customer should ever have to wait this long for what was a simple upgrade from their cheapest VPS plan to the next plan up. My advice, stay well clear of this company, they… Read Full Review

Reviewanonymous's Response to stephenknott's Review

Written on: 17/03/2017

I've closed down all my VPS and hosting with them....Steer clear of Smart Hosting at all costs... they are POOR!

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★☆☆☆☆

“They are having support issues”

Written on: 02/03/2017 by DannyReed107 (1 review written)

This company has been great with supporting their customers since I went to them for hosting.
However they were completely overwhelmed after a merger. Days to reply to tickets and then when you need further dialogue back at 588 in the list!
It would be fair to say they have now made efforts to get on top of the issues and things have improved somewhat. I am still a customer to their credit… Read Full Review

Reviewanonymous's Comment

Written on: 17/03/2017

Steer clear of Smart Hosting at all costs... they are POOR!

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★★★★★

“The great new server!”

Written on: 23/02/2017 by 400Miller (1 review written)

Hello to all! Today they switch me to other server witch is great. New apps, all working to fast, phpmyadmin was great fast and my page too. The product was really great now, great support, and price is very cheep. I can tell you if you choice smarthost you will greatfull for my review. Thanks Smart, today beryllium make my day better. … Read Full Review

Reviewanonymous's Comment

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

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★★★★★

“Finally a savior emerged! ”

Written on: 10/02/2017 by Laman-Az (1 review written)

I used web hosting services of many shiny names before, but I didn't see anything like this company! I can say with confidence: If you don't know Smart Hosting, you know nothing about hosting and how it should be! I truly recommend the services of these smart people of this brilliant web host that combined cheap prices, best options, great service and outstanding support!… Read Full Review

Reviewanonymous's Response to Laman-Az's Review

Written on: 28/03/2017

I pulled all my business away from them. AVOID them at all costs.. they are the worst hosts ever. Customer service is the worst!

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