Webmail was down, but reinstated in the end...

4.3 / 5
86% of users recommend this
  • Value For Money

Guest's review of Freezone Internet www.freezone.co.uk


“Webmail was down, but reinstated in the end...”

Written on: 15/11/2013

Having suffered a webmail failure, I found the online support at Freezone very effective for chat - the responses were fast without much waiting around.

My problem took some time to solve though - over a week in fact - but once I started chatting with Oliver Finn, progress with the problem was much quicker. Having continuity with Oliver over a few days was good, because he knew the history of the problem, and was responsive and clear. Turns out there was a server upgrade that caused my problem, and a number of people were needed to solve the problem, for which I'm very grateful. If the server upgrade was done more diligently in the first place, the webmail would not have failed. Anyway, many thanks to everyone involved in getting it working again - much appreciated, and good work.

Freezone's Comment

Written on: 10/02/2015

Thank you for the feedback,

We are sorry for the inconvenience you had, we have updated our system to avoid such an issue again and will make sure you gets the best in future and providing you 5 star service would be our key objective as you are our life line.

Reply to this comment
Report this review
Was this review helpful? 0 0