Keeps going down

4.8 / 5
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Jenniferz49's review of 5quidhost


“Keeps going down”

Written on: 07/08/2014 by Jenniferz49 (1 review written)

Seems like once a week now my website is completely down. In fairness it's always dealt with and restored promptly but then it will go down again. Sigh.

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5Quidhost's Comment

Written on: 07/08/2014

All of our servers are monitored for uptime on a minute by minute basis by an independent third party - for the week ending 2014-08-02, reported uptime was 99.97% across all servers.

Some of those are back-office servers that don't host customer websites, and can be rebooted freely for maintenance, meaning the customer-facing uptime figure is actually slightly higher.

Did you contact support regarding the issues with your site? There are a variety of site-specific reasons why you might be running into trouble, even if the underlying platform isn't experiencing issues. We'd welcome the opportunity to work with you to advise how best to ensure your site performs optimally.

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