123-reg have gone down hill

4.2 / 5
83% of users recommend this
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Denial32's review of 123-Reg - www.123-reg.co.uk


“123-reg have gone down hill”

Written on: 13/02/2014 by Denial32 (1 review written)

I've been using 123-reg since 2003, and on the whole, it has been very good. This was until they decided to try to cash in on automatic renewals. I have a fairly large portfolio of domain names, and some of them I want to automatically renew, some of them I do not (I want to be notified by email when the renewal date approaches, more than once)

I have tried to stop certain domains from automatically renewing, but instead I am faced with a screen that is not asking me if I want to stop automatic renewal, but asking if I want to cancel the domain. This is compounded by the fact that if you use a payment method like a card, that information will be stored so they can automatically renew the domains. You will get one notification by email 30 days before the automatic renewal, and that is it. You have to ring them up to remove the card from your account, which is unacceptable, in my opinion.

So in summary, if you want to stop automatic renewals you have to set the domain to expire. You will get no notifications that the domain will expire, as I just found out when a customers email and website stopped working. Whatever card you use to renew with will be kept on record and used every single time until you call them to take it off or it expires - unless of course, you set the domain to not automatically renew, but then you won't get a notification that it is expiring.

Poor show 123-reg. Your system before was much better. Sort it out!

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