Terrible customer service, Liars...

We purchased a new 250cc Quad in April and within the first week of having it realized that the "kill switch" had to be disconnected or the unit would not run. We emailed the following day requesting a replacement switch be sent and received no response. A few days later we called regarding the title and asked about the email and the replacement switch. The call was directed to parts and the employee said he had it marked to order. A couple weeks passed and we called again to parts to be told it was not ordered, but they would do so that day. Another week went by and the same thing happened except we were told to check in two days when they heard from their vendor for the switch. We called again and were told that the switch was finally shipped. Now, two weeks later, several calls later and parts is always at lunch. I emailed again requesting status and was told the item was now back ordered. They blamed the mis-information on a change in employees. Each time we contact them about this small replacement part we just get a run-around. At this time the quad itself is lacking an important safety feature that needs corrected now!