6.0% of users recommend this
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Guest's review of The DX -



written by on 25/08/2023

Was forced to use DX to return my dons visa from London Embassy to Inverness
Had text from them in the Thur saying wld arrive the Friday . Nothing Arriced. My sons flight was the following Tues. Tried phoning but had to wait over hour in queue and then was told it was at their Edinburgh depot. I pleaded to go pick up myself to be sure I would get it on time but they would not give me a direct number for the Edinburgh depot. They then left it sitting there all Sat & Sunday and posted it, wait for it, back down 344 miles to Northampton!!
I was appalled!! I was told this was their ‘ process’ as any further north requires being handed to Royal Mail.
They finally handed it to Royal Mail 5.30 Mon eve Royal Mail had it to my Inverness door by 8 am next morning but my dons flight was 6 am . Customer services appalling. Take NO RESPONSIBILITY and offer no apology. DO NOT USE and if you have to have a Viss returned through them arrange to just pick it up from London. DX are an Appalling stay functional and incompetent service

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