Absolutely DREADFUL company Avoid At ALL COSTS !!!

Collect+ www.collectplus.co.uk
★★☆☆☆
2.2
32.0% of users recommend this
  • Value For Money

156White's review of Collect+ www.collectplus.co.uk

“Absolutely DREADFUL company Avoid At ALL COSTS !!!”

★☆☆☆☆

written by 156White on 18/03/2019

Absolutely dreadful organization
Absolutely dreadful organization - they failed to deliver a parcel to the correct address BUT continue to show incorrect tracking details showing that it was delivered to the correct address - oh no it wasn't and you know it wasn't because you've confirmed via email that it wasn't delivered. Furthermore because of this companys complete incompetence they are allowing the seller in this instance to make a claim against them for the lost parcel and also keep the money that I paid the seller !! I have contacted them SEVERAL times and advised that the management team will contact me within four hour's - over four hours later and no response from them. Contacted them directly on facebook messenger and now being completely ignored. Dreadful experience - they simply aren't interested in any level of investigation or customer service.Refuse to allow me to raise a formal complaint and will not provide details of their complaints procedure or the name of the director responsible for overseeing complaints !!

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