Lost parcel poor answers

Collect+ www.collectplus.co.uk
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NathanMendoza's review of Collect+ www.collectplus.co.uk

“Lost parcel poor answers ”

★☆☆☆☆

written by NathanMendoza on 13/04/2018

Lost my parcel missing for over 2 weeks and was never found yet got scanned in at the depot wasn’t even willing to investigate and was even bothered I’d say good chance a staff member took it I wouldnt recommend this company if it was the only company going so I’d stay away

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Collectplus's Comment

Written on: 18/04/2018

We are very sorry to read this review of the service that we have provided on this occasion. We would be happy to investigate the background if we had more information such as the tracking reference or a contact e-mail or telephone number. We successfully carry millions of parcels each year and all feedback is useful and valuable but we regret that we can only investigate specific instances. As we cannot add personal contact details here or request other personal details, then we would invite the reviewer to be kind enough to send this information via the Help and Advice tab on our webpage so we can investigate and look to provide a satisfactory resolution and apology. CollectPlus Head Office

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