disgusting customer relations

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GinaG123's review of Scrivens - www.scrivens.com

“disgusting customer relations”

★☆☆☆☆

written by GinaG123 on 12/01/2024

I'm disgusted with the way Scrivens in Wimborne has treated my father, they supplied substandard frames that were coming apart in a matter of weeks, and although they replaced them the same defect occured also within weeks, but although they volunteered another pair of the same shoddy own brand frames they refused and are refusing to refund the cost of the glasses as they say the lenses are ok, even though they clearly can't be used without the frames and we don't believe the frames are even adequate... they have been nothing but obtuse, rude, disrespectful and negligent and I would strongly encourage everyone to go elsewhere for their eyecare unless they are going to be happy with broken glasses... they've dragged this out so long they now say the guarentee has expired anyway.

  • glasses

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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