Poor costumer service extremely high degree of inefficiency

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svCrawford22's review of T-Mobile - www.t-mobile.co.uk


“Poor costumer service extremely high degree of...”

Written on: 01/09/2014 by svCrawford22 (1 review written)

As a family we've had T-Mobile for 3 months and since the inception we've had problems. These problems include:
1) The phones not working as they should.
2) Returning a phone to T-Mobile, getting an email that the phone has been received then still being billed for the phone and its service.
3) Spoke to about 20 different reps in various departments alone with supervisors but were told T-Mobile has no records of the phone being received, as they continued to bill us. Although we had email proving this phone was received by T-Mobile, they even suggested we must have sent back an empty box and still have the phone. Finally we got an email address to forward the email we got from their warehouse that the phone was received. A collective time of about 10 hours over a period of 2 months, problem is fixed and for our troubles we got a credit of $50
4) Although the T-Mobile representatives and their supervisors sounded sympathetic to our plight and even sounding sincere as they would promise to investigate and calling us back, staying with you until the problem is resolved, they never followed through. You won’t have to explain this to anyone else they would say, and then transfer to another department where we’ll have to start our story all over again.
My wife has not had any service on her phone for the past 5 days. She needs this phone for school (getting her Double Master’s degree), for her Job as a nurse and to communicate with my son’s school, in case of an emergency.
We had to purchase service from Boost Mobile on one of our old phones, cost $50.00 for my wife
To date, after about 5 hours, collective time, talking to 4 technical support reps that troubleshoot the phone, the problem still exist
T-Mobile has:
Very attractive TV ads
Nice phones
Poor costumer service
Extremely high degree of inefficiency
Untrained or not very skilled technical support service reps
High degree of incompetence even at supervisory and management levels.
And an unwillingness to compensate customers for the injury suffered due to T-Mobile’s incompetence.


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