Shameful

Following over 28 emails and phone calls over the past few weeks, to try and recover some of the £540 deposit that my daughter paid for a driving course, purchased during a 'manic episode' I feel the only way to describe this company is 'shameful'.

They offered a rescheduling of the course, but my daughter is not in a mental condition to be able to consider driving lessons, therefore rescheduling was certainly not an option. By trying to encourage someone in her fragile condition to drive would be immoral.

As outlined in several emails, the company illustrated they could bend the rules as seen fit e.g offering to re schedule in an attempt to get more money from us. Despite wasting a lot of time, phoning the company and emailing, I was disgusted by the responses and shocked that the deposit didn't even include a single driving lesson - in her case the deposit is being held ‘under false pretences’.
• A rescheduled driver has not been allocated to her yet, therefore the deposit can be refunded
• The fees for the driving and theory tests amount to less than £100
• The admin fee, cost of making a phone call to an instructor and the commission for the company obviously covers the bulk of the £540 deposit.

I expected as a minimum, for the cost of the theory and driving tests to be repaid and at least half of the deposit, which under the circumstances was more than a generous offer and a compromise.

In addition, I expected to have 50% deposit refunded, plus the cost of the tests to my daughter’s account by Monday. If this didn't happen, I stated that I would post a detailed review and response on the site on Monday (including some of the email responses which expose the company in a very negative light). I have received nothing in terms of a refund and am sickened by the experience, that a vulnerable young woman, with significant mental health issues has been exploited.

DO NOT USE THIS UNSCRUPULOUS COMPANY UNDER ANY CIRCUMSTANCES - they are immoral and the company is disgraceful, praying on vulnerable clients.

A shameful experience!