Service failure

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gordonPP77's review of Hills Ford Kidderminster

“Service failure”

★☆☆☆☆

written by gordonPP77 on 31/01/2017

We had an unfortunate experience with Hills Ford Malvern after buying a car to which they had recently fitted a new cam belt. The Ford service interval for this item is 100,000 miles or 8 years; so we were amazed and disappointed when the camshaft pulley (which they fitted during the service) fell off after just 13 months and 7,000 miles, resulting in almost £1,000 of damage to the engine. Despite several letters and emails, they had no interest whatsoever in contributing to the cost of the engine repairs, simply stating that the warranty was for just 12 months. Clearly, we feel this was unreasonable given the 8 years or 100,000 miles service interval specified by Ford UK.

We ultimately had no option other than to pick up the bill ourselves. This left us feeling very badly done to indeed and we certainly would not recommend Hills Ford to anyone!

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