Disgraceful customer service

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Guest's review of BoxyMo - www.boxymo.ie


“Disgraceful customer service ”

Written on: 30/04/2017

I got insured with boxymo on the 14/4/17 they sent there engineers out to my house on the 27/4/17 to fit the box in my car and they wouldn't allow the engineer to fit the box in my car they are trying to say I had springs cut in my car and that my car was lowered so I got a phone call the day after the box should have been fitted to be told they force cancelled my policy! After they taking a deposit of €800,
I went to a mechanic to get the car checked if my springs were cut and my car hasn't been modified in any way , I then went to the main volkswagan dealer because I drive a golf and 3 more mechanics checked my car and told me it was never modified and the springs on my car are standard volkswagan springs I contacted boxymo straight away by live chat because they wouldn't call me by phone and I explained to them that they are wrong and I can get it in writing from the main dealer and they still said no my car has been modified no communication with this company at all a total disgrace what they have done to me but I will 100% get to the bottom of it because I am been wronged and had my policy cancelled for no reason at all!!

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