I bought the "5-Day big bright eyes challenge" from the Face Yoga Method. It was for a very good price. There was a nice addition to this 5 day course that was for free. That was appreciated. What I found very annoying was that they advised to join a FB group. Because in that group would be questions answered and given exact examples how you should do the Face Yoga poses. One of the most annoying part for me is that, when it would have been mentioned at the sign-up page, I would not have joined. I am not going to use FB anymore. First disappointment. I am not using Facebook and I don't want to anymore. I complained about this via email. Only to get the advise to buy the "successbook". The e-book where all the poses will be explained. Not acknowledging nor answering that I am annoyed. Bad customer support. After 2 days of the course I decide to pay $ 17.00 for the "Successbook". The e-book. When after 30 minutes there was no download link (I received a confirmation about the payment) or an email with info, I wrote another email. The answer was pretty quick, but again no empathy, not answering my annoyance, nothing. Second disappointment. I finally received the e-book. And guess what, another disappointment. That it is only 17 pages (1 side) that is something I can live with. What I can not live with is that chapters don't fit the video course. And even worse, no explanations from the poses, as was mentioned in the first reply I received. Yes, it is my own decision not to use FB. I completely agree. Therefore, I bought the e-book because the poses would be in it. Not. Day 2 from the e-book is day 1 from the video course. As far as I can see from the pose on the top of page 6 of the e-book. Day 1 from the e-book (release) is day 2 from the video course. Third disappointment. Within 3 days. I am writing this during the live video session of day 3 and I have no idea where it is in the e-book. It probably is somewhere. But this all is such a disappointment that I can cry. Bad for the wrinkles I try to to prevent with this course... A few weeks ago I almost signed up to become a Face Yoga Teacher with this company. So glad I didn't. The biggest disappointment isn't even the FB group. Not even the e-book that doesn't match the course. No, it is the complete lack of empathy in the two answers from their support. The complete ignoring of my feeling of annoying. That is very bad customer support. The worse.