Jemca Edgware Road - www.jemcaedgwareroad.toyota.co.uk

I feel that Jemca Edgware Road are not offering the quality of service that might even be considered adequate. They make it feel like once you’ve purchased their obligation is fulfilled and have a very cavalier attitude towards their customers.

After test driving and speaking to one of their sales persons, Melvyn Weekes, I agreed to purchase a Used Dealer Approved Toyota RAV4 Hybrid on a 68plate. He completed the paperwork on Monday and I was told the car was to be ‘prepared’ before I can take it home 3 days later on Thursday evening. I paid for the car as per his request and asked him to keep me informed on the timeline for the collection of the car. He didn't reply to emails or phone calls till a few days later.

On the collection day, I called to make sure and was told that he wasn’t working that day but one of his colleagues will be there to do the handover of the vehicle. On arriving for collection, the car was not fully ‘prepared’, the service history and the MOT records were not present and the interior detailing not done satisfactorily to car dealer standard. His colleague told me that he has spoken to his ‘manager’ and that I should come back tomorrow (Friday) to collect the car. I was told that somebody will call me. On Friday another colleague of his, Kaviyan called to say the car is ready for collection. It took another 3 hours for final delivery of the car with the jack spanner missing. (I had to pay for the spanner on Kaviyan’s insistence and am still waiting for a refund)

I had to call and email on multiple times and each time I called or emailed on the status of the various pending documentation and refund, I was told Melvyn would call me back (they gave me so many excuses; he was with a client, he was in a meeting, he wasn’t working that day… just to name a few...) sometime he would response.

Do NOT use this dealership! They are unreliable and have very poor customer service….

Brought a few cars here from the person I dealt with. He treats you with respect and gives you good discount. Their GM is also customer focused.