Cheaper Online Ltd - www.cheaper-online.co.uk

Great Walk in Greenhouse, awesome customer service would highly recommend

FAULTY PRODUCT - SHOCKINGLY BAD CUSTOMER SERVICE - AVOID

Bought Christmas lights from them and they looked great, to begin with, they were nice and bright but after 2 days of being up, a big strip of lights failed.

I reported to the supplier Cheaper Online LTD, that they were faulty, and they agreed on a return.

They then emailed me to tell me they received the product, they tested them, and they were working fine so they will not be issuing a refund.

What makes it even worse, they refused to return the product to me? Very questionable way of doing business.

Judging by other reviews ONLINE this is not an isolated incident.

I ordered a large light up canvas from this company through their Ebay store. It arrived pretty quickly but i was shocked at how poorly it was packaged. They wrapped it in clingfilm and stuck my address label to that, nothing else!! It was clear to see what the product was and the clingfilm offered no protection at all.

The canvas was faulty and had lights that did not light up.

When i informed the company of the fault I was told that if i wanted a refund I would have to pay for the return myself. Even though it is faulty i would still have to pay for it myself and they would not refund that return postage.

I said i didn't think that it was right that a customer who receives a faulty item has to pay themselves to return it and i just kept on getting the same reply from a person who clearly couldn't care less and flatly told me over and over that they did not refund return postage on faulty items.

After about 10 emails back and forth with her i gave up and told her to forget it. She then replied and sarcastically said she hoped that Ebay could resolve my issue.

I have since purchased the canvas from another company who were fantastic. But i am now stuck with a faulty canvas in the spare room and am out of pocket for that one. Thanks Cheaper-Online!!! Yes, I was being sarcastic there!

I have heard many people say that they suspect this company sell "Seconds". I can believe this. And i also suspect that some Positive reviews on other review sites are Fake!

Surely it's not legal to make people pay to return faulty items? I wonder what Trading Standards or Martin Lewis would make of this company?

Needless to say i would never shop with Cheaper-Online ever again. If you have had a bad experience with them please leave a review here and warn other potential customers. Companies like this that do not care about their customers need to be put out of business.

Asked a question before I purchased them and had a prompt reply. They also contacted me after the purchase to make sure I had received the goods OK.

Great little chair. Arrive very quickly, well packed and in good order.

Great price too.,

I ordered a pack of weights to keep my gazebo stable during high winds.

They arrived 3 days later all safe and sound, no issues.

I had been looking for these things at various garden centres etc without any joy but here they were on this site.

My first time using Cheaper online Ltd and I have been absolutely impressed with their outstanding service and quality of product.

Ordering was easy, delivery fast and packaging to a high standard, quality great and price affordable.

I would highly recommend this company and I will most definitely use them again.

Thank you

Purchased these for future use, arrived very quickly and well packed. Excellent buy strong and discrete.

Prompt delivery and follow up to ensure item had been received. Great service. Would not hesitate to use this company again or to recommend.

Very prompt easy order and delivery