Emerald Waterways Reviews - www.emeraldwaterways.co.uk

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Emerald Waterways - www.emeraldwaterways.co.uk
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“AWFUL SERVICE”

Written on: 18/05/2020 by KarsonKelly (1 review written)

We booked and paid for a River Cruise which was due to take place on 31st March 2020. The river cruise was cancelled in early March - which we anticipated and were glad about. We were offered a full refund. Despite repeated requests to Emerald and to the travel agents ROL Cruises - we are still waiting for our refund. We have now been told that we may have to wait 90 days - which is against the rules which state that monies should be returned within 14 days. We are appalled at the service which… Read Full Review

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