READ CONTRACTUAL TERMS CAREFULLY!!!

Parklands Quendon Hall, Quendon, Essex
★★★★☆
3.7
From 50 reviews
58.0% of users recommend this

  • Location

  • Venue

  • Food

  • Value For Money

Guest's review of Parklands Quendon Hall, Quendon, Essex

“READ CONTRACTUAL TERMS CAREFULLY!!!”

★★☆☆☆

written by on 14/01/2012

WE PAID THE DEPOSIT OF £500 AND THE TERMS AND CONDITIONS WERE NEVER SENT TO US! WHEN THE NEXT PAYMENT WAS DUE WE HAD CHANGED OUR MINDS AND WE WERE
ONE DAY LATE PAYING THEM THEIR FIRST INSTALLMENT. WE HAD SENT A CANCELLATION LETTER IN THE POST WHICH THEY CLAIMED TO HAVE NEVER RECIEVED. HENCE, THEY SAID THAT WE NOW CANNOT CANCEL THE VENUE AND NOW AUTOMATICALLY OWE THEM £6000. WE EXPLAINED THAT WE HAD NOT SIGNED ANY TERMS AND CONDITIONS WITH THEM AND THAT WE UNDERSTOOD THAT WE WOULD LOSE THE £500 DEPOSIT.
THEY STATED THAT BY US PAYING THE £500 DEPOSIT WE WERE WILLINGLY ENTERING INTO A CONTRACT WITH THEM AND AGREEING TO THEIR TERMS AND CONDITIONS, THEREFORE WE OWED THEM £6000 AND THEY THREATENED ON NUMEROUS OCCASIONS TO TAKE US TO COURT. THIS BECAME A VERY STRESSFULL MATTER INDEED AND TOOK OVER OUR LIVES.
WE ENDED UP PAYING UP A LARGE AMOUNT OF MONEY TO SETTLE THE CLAIM AS WE DID NOT WANT TO BE TAKE TO COURT.
PLZ DOUBLE CHECK EVERYTHING WITH THEM BEFORE YOU PAY A DEPOSIT!!!

  • August 2011

    Wedding Date

  • Location

  • Venue

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Guest's Comment

Written on: 13/02/2012

I have found Parklands to be very fair and as stated on all invoices that the £500.00 is a non refundable deposit and is as far as I am aware a binding contract - also you have the invoice dates on the the first invoice sent which tells you when the next balance is due...if I was to cancel my wedding I would call put it in writing then following up with a phone call to make sure they had received my letter - I have to say that everyone has been so kind and make everything clear - I think it is unfortune that this one experience by one person could reflect on this stunning venue.

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Jayne2177's Comment

Written on: 29/05/2014

I had a very similar experience. We booked a wedding 6 weeks from the date. We paid a deposit. Several of our family members let us down, and would not be able to attend. We asked Quendon if we could move it back to another date, as we had our hearts set on the venue. We just wanted a slightly later date. They refused. We asked could we have a credit so we could come back at a later date, as we were desperate to be married there, again no. I was told the deposit had to be used in the same financial year... who has ever heard of that at a wedding venue. Most people book there wedding years in advance. I would never recommend this place to anyone, very underhand.

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