Staff rude venue needs maintaining by a better team

★★★★☆
3.6
From 13 reviews
54.0% of users recommend this

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  • Venue

  • Food

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Ibrahim397's review of Gosfield Hall Wedding Venue Essex

“Staff rude venue needs maintaining by a better team”

★★☆☆☆

written by Ibrahim397 on 07/09/2016

Beautiful venue and surroundings. A real shame about some of the staff and the poor customer service. They made things so stressful for us the day before, as well as shrugging off a complaint after the wedding. If you're paying to stay at the Rocco (honeymoon) suit just make sure you can actually have a shower the next day!
The stand in manager emailed us and accused us of lying and that she had checked with her staff and it wasn't missing, even though we sent them a picture we took that morning! Customer service is awful.

  • 19th August 2016

    Wedding Date

  • Location

  • Venue

  • Food

  • Value For Money

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Briwhite's Comment

Written on: 29/01/2019

Wish we had never booked at Gosfield Hall. Kept all my daughters money of £4250 when she had to cancel giving 7 months notice. When complained said it’s only penny’s why are you worried. Well £4250 is a fortune to my daughter. Avoid at all cost. Lovely when you book. But once they have your money. Could not care less. Spoke to loads of customers who have been ripped off by this company. Save your money xx

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