Be very careful

Be very careful with this company!!!!

They're ultimately just after your money and sales people. They will clearly say anything to get you across the line. We were promised our deposit was secure and refundable given we give them ample notice of cancellation of our wedding.

Due to severe difficulties felt by family members and a future inability to fly due to Covid we wanted to cancel (this is our parents), they had our deposit for less than 3 months and we were over 2 years away from the planned wedding date. I was assured on several occasions that given circumstances and ample notice (2 years!!) we would be fine for our full deposit back, the paperwork was just a formality.

This was May 2021, we rang the number and emailed the woman we were dealing with on so many occasions. We were ignored, phone calls and voicemails went unanswered. Completely ghosted by the company

Fast forward to Yesterday (12th September 2022) i get an email from a new wedding planner stating they're looking forward to working with us for our upcoming wedding. The original date was to be in 7 months May 2023, so as a word of caution if you want to feel like you'd enjoy being involved with your wedding you certainly will not. No correspondence for 15 months!

Turns out the woman we was dealing with has left there company (this was after a contacted them so poor excuse), they no longer have access to her emails (Which they should keep all correspondence due to GDPR for as long as required, this would be required as the contract is not fullfilled). So our wedding planner left there company, nobody told us or communicated with us for 15 months about this and ignored all contact with us and then forgot about it 15 months later.

We told them we were taking legal action against them within the next few months, they've asked for records of our communication which we provided and they still refuse to honor it.

We have email and phone data to prove that we were being ignored completely!