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Guest's review of



written by on 23/08/2013

Turn around and run as fast as you can away from

It is a highly deceptive service owned by, whose goal is not to serve your needs with excellence, but to cheat you, separating you from your hard-earned money without any recourse at all.

I have been billed $538.76 for a service that I NEVER received. Zero in return.

I am presently about to file a complaint with the state attorney general of Pennsylvania, and the Federal Trade Commission, as well as with and Best Western corporate. I may yet obtain satisfaction from Best Western, which has been very cooperative, but is in legal lawsuit territory for its entrenched customer service denial of any reasonable solution.

After a search for a hotel while on the road, I found a listing for the Best Western Inn in Matamoras, Pennsylvania. The phone number listing in the search results didn't indicate that the number pertained to When I placed the call, the only identification issued by the inbound agent was "central reservations." This led me to the erroneous belief that I had reached Best Western reservations - which would be my preference, since only a hotel desk really knows what rooms are available.

I drove 30 minutes out of my way to claim my reservation for two adjoining rooms for two nights, only to find to my great disappointment that the rooms were NOT AVAILABLE. In fact, one of the nights was "blacked out" by Best Western, meaning that was NOT AUTHORIZED to book a reservation on the second night of the reservation.

The Best Western desk told me that I had to call to cancel the reservation. When I called to cancel, they told me that I would be charged $30 for the cancellation. I found this completely unacceptable, as would any reasonable person.

To their credit, Best Western accepted my cancellation of the reservations, but is saying that they can't get to credit my account. I will still have to compel to refund my $538.76. Their obtuse customer service representatives work off of a script that offers no room for negotiation, and they refuse to claim ownership over the problem, or refer me to a manager who should be able to offer satisfaction.

As such, my only recourse is a legal avenue. As I don't live in Pennsylvania, I will have to try the state attorney general first, and the Federal Trade Commission (perhaps).

Therefore, as I said at the very beginning of this review, run, immediately, in the opposite direction.


Period. End of story.

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Cdiaz225's Comment

Written on: 03/09/2013

“Hi, my name is Carlos with I apologize for the experience you had at this hotel. Please give me a call so we can discuss this further and I can see what I can do to make this better

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