Worst experience do not use

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HotelPlanner.com www.hotelplanner.com
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56hotel56's review of HotelPlanner.com www.hotelplanner.com

“Worst experience do not use”

★☆☆☆☆

written by 56hotel56 on 19/01/2021

I planned a trip and told them that I needed flexibility. I was told this would not be a problem. Then I noticed that it was non refundable. I’ve been trying for a week to resolve this and there customer support is nonexistent. I have been hung up on multiple times and no one will return emails. After fighting with them they’ve canceled my room and refuse to talk to me about refunding my money. So now I have to pay twice for the same room.

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