Damaged Hair & Apalling Attitude

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★★★☆☆
3.0
From 2 reviews
50.0% of users recommend this

Barnesnv89's review of The Hair Factory, Henlow

“Damaged Hair and Apalling Attitude”

★☆☆☆☆

written by Barnesnv89 on 30/03/2020

If I could leave a 0 review, I would. What a disaster of a hair treatment causing much emotional distress and embarrassment; upon seeking help and remedial treatment, the response was patronising, defensive and total denial of any mistake. The additional cost of remedial treatment from an alternative hairdresser was substantial
The shameless attitude here is indefensible. Steer clear

Also the salon is operated as some sort of creche with high chair and owners toddler running around unsupervised with sticky fingers touching goodness knows what, not least clients' property with dirty fingers, apparently known as the 'baked bean queen', nappy changes on the clients' waiting area sofas with no changing mat and a high chair in sit
Certainly not the advertised tranquil place for clients to relax and be pampered to say the least!

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