JJsHouse Reviews - www.jjshouse.com

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★★☆☆☆
2.0 / 5
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Latest Reviews

★☆☆☆☆

“NEVER ORDER HERE”

Written on: 25/03/2020

This place is TERRIBLE! I purchased 2 MOB outfits ($360), standard size not "custom". I received a confirmation of payment via email which also said you had 24 hours to cancel the order for a full refund. I canceled within 8 hours of email receipt. I received confirmation that my "ticket" had been received. I received no confirmation of cancellation so in 3, 6 and 9 days I tried to contact them again via email confirming cancellation. 15 days later, I received a response to my ticket that… Read Full Review

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★☆☆☆☆

“Don't waste your time, you'll waste your money!”

Written on: 04/03/2020 by LisaC23 (1 review written)

Save yourself the time, energy and cost and buy something from Australia. You don't end up saving money and you'll stress and be disappointed. The people that have posted good reviews must have been paid, seriously! Ordered a bridesmaid's dress custom make. Dress arrived within timeframe however the fit was horrible, so big!! nothing like it looked online. I'm roughly a AU 10-12 size so it should have fit similar to the one online... Nope!! It was ridiculous! The point in the breast cups… Read Full Review

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★☆☆☆☆

“Do not buy from them full stop”

Written on: 21/05/2019 by Jgreenst (1 review written)

This company do not want to give your money back - I ordered a hat which was a poor fit - I applied to return they then wrote back and said they wanted a picture - why should I send a picture of myself wearing it - they say it is for design purposes - such rubbish it is a ploy to make you go over the 7 days return period I am sure Never buy from this company again - I ordered two other hats from other online shops which also had to be returned and they were with no problems at all but NOT JJs… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS VENDOR!”

Written on: 03/05/2019 by viSullivan466 (1 review written)

Once they process your payment, no matter what the issue is, you will only receive a partial refund! Read ALL of their wording. They process your payment, but never say how long it will take to "create" your dress, they only state that once it is ready, they have a shipping schedule. After ordering 2 dresses for my daughter, they processed payment immediately and posted a shipping date of 4/27. When that date came and went, I initiated an email only to be told the didn't have a date for… Read Full Review

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Funcat5's Comment

Written on: 04/05/2019

They sent my sandals 28 days after the promised date of no more than 14 days wait time . The Shoes had an awful chemical smell . They were crushed and dirty . One shoe had a bent strap that would not fasten . The other shoe did not have that same strap to keep the shoe on . The toe opening on one foot was bigger than the other ….. . Cancel your orders through your credit card now . They will freeze your JJ's account so they can not try to charge you again and will refund your money . Tell JJ's HOUSE to send a prepaid label and return if they want you to return your Item . YOU WILL NEVER GET A REFUND FROM THEM . They take pictures of Americans models in beautiful clothes then send you a potential knock off or a not as pictured item of clothing . You can buy a stock size in anything . When you order a size that they have and your dress was not made to order , when you try to get a refund the tell you "All of our dresses are made to order , I am sorry we can not refund your money ." I don't know how to get their company shut down . I will find a way . I will call the BBB and go from there then I am going to contact the government . Dear DO NOT USE THIS VENDOR . Thank you for telling us what happened with your order and the unbelievable way you were treated by the JJ's HOUSE Company .

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!!!”

Written on: 02/12/2018 by gincierhodes (1 review written)

This company is very misleading on the delivery time. I paid for expedited, 2-4 day delivery on 11/21. On 11/29 we had not received the dress we put in a ticket and notified the company that the dress was required by 12/5. The company stated they were unable to meet that deadline so I canceled the order. Now the company is refusing to refund all my money. Please do not use this company unless you want to be out your money and your dress… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Do not order anything from them!”

Written on: 20/10/2018 by Hrmteas (1 review written)

I ordered two dresses, custom made, in the same color for a wedding. Not only did the two dresses not match in color, but there were three different shades within one dress. Because they were custom made, I was told they can't be returned or refunded… Read Full Review

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★★★★★

“Beautiful and well made”

Written on: 17/05/2018 by prDriscoll479 (1 review written)

The flower girl dress was well made, sized correctly, and for the detail and quality of fabric .. a fantastic buy. Truly a beautiful dress… Read Full Review

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★☆☆☆☆

“Poor Quality Dresses”

Written on: 25/03/2018 by lzWatson1985 (1 review written)

Purchased wedding dress. Ordered two dress. Just cost $149. The cost to tailor the first one was going to run over $700 due to the fact that the dress was poorly made. Cheap zipper, skirt portion need to be completely redone. I highly recommend you look elsewhere for any dress you buy with this company. You’re going to deal with them taking your money hassling you on a return. I wish I never found them on the Internet and never saw the pictures of the beautiful dresses that when they come… Read Full Review

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Marciacabrer's Comment

Written on: 29/03/2018

I am going troughs the same problem! I just received mu dress and email them that It is horrible!! Did you get your money back?

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★☆☆☆☆

“Kids Dresses”

Written on: 20/03/2018 by ldAlmeida480 (1 review written)

I ordered a dress from this company and the quality was poor and the product was over priced. I ordered a size 12 in girls and when the dress came it looks like a size 2T. The company didn't refund my money saying I had it past the seven day return policy but the dress took forever to get to me. Horrible company… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Will not exchange”

Written on: 19/03/2018 by Brooke40 (1 review written)

I recently ordered a dress that was too small and I wanted to exchange it for the same dress in a bigger size and they would not exchange it.. I will never order anything from them again… Read Full Review

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★☆☆☆☆

“Dishonest company ever!!!!!”

Written on: 27/01/2018 by Kookik (1 review written)

I usually don’t do a bad review on any website, this is my first time reviewing on my bad experience shopping via JJshouse.com. I purchased the dresses today for my flower girls. In just less than 2 hrs, I have changed my mind because the color isn’t look like what I expected. So I contacted the customer service to cancel my order. They reply back to offer me an exchange to other items instead of cancelling my order. I still confirm that I need to cancel the order but they refuse to cancel… Read Full Review

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★☆☆☆☆

“Worst return service EVER! ”

Written on: 16/01/2018 by Omarie146 (1 review written)

I feel that I am in a Chinese scamm!! They refuse to let me return two dresses. I have sent many emails requesting information for how to return the two items and get my full reimbursement and they keep offering me discount for me to keep the dresses. They say it will be easy for me to alter the dresses, but the dresses never fit me, they keep saying that the dress were made with the best care possible... It has been more than 30 days that I am trying to return two dresses ($185.98) and in… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“BAAAAAAAADDDDDDD Company!!!!!!!!!”

Written on: 03/01/2018 by Gibsonmz1987 (1 review written)

I agree with one lady. This company deserves a zero. Their sizing chart is way off. The dress looks nothing like the pic. The material is cheap and gaudy. I am a small woman, and I could not even zip the back! It was to be knee length, but came down to my ankles. Also, the material was so overwhelming I could barley stand. I was unable to speak with a real person before or after the purchase. This should have been my first clue. They sent me a standard email asking me to upload a pic to see the… Read Full Review

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Was this review helpful? 6 0
★★★☆☆

“Dress is nice but..........”

Written on: 28/12/2017 by pendre12 (1 review written)

I pondered over using this company for some time and saw the good and bad reviews. I eventually came to the conclusion to order a less expensive dress (I waited until the black Friday/cyber Monday sales) to ensure I got the dress I wanted but at a lower price. I also made a deal with myself that if it was awful then it was my fault and not to expect too much and that I would fork out a bit more to 'fix' it. I also went for custom fit. I was excited to receive a notification that my dress and… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!”

Written on: 14/12/2017 by MrsTLT (1 review written)

I wish I could give this company a Zero! I repeat, do not order from this company. Besides being overpriced, the return policy sucks! The dress I ordered was too small and they refused to exchange it or offer me a full refund. They claimed the dress was made custom to fit their mannequin and that I must have ordered the wrong size. No, your mannequin must be the wrong size because I actually ordered a size bigger. I explained to them I was in the U.S. and they are in Hong Kong, therefore, I was… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM COMPANY!!!!!”

Written on: 14/10/2017

I WOULD GIVE THEM ZERO STARTS IF I COULD!!!! DO NOT, I REPEAT DO NOT ORDER DRESSES FROM THIS COMPANY!!!! They really need to change their return policy on their website because they don't honor returns! They'll instead give you options to take the dress and get it altered or offer you a coupon on your next purchase. REDICULOUS!! The fine print states ""Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s)." I contacted them the next day because… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Wedding Hat and Packaging”

Written on: 09/10/2017

I ordered the Ladies' Elegant Cambric With Bowknot Bowler/Cloche Hat - red. The hat itself would have been okay, had the packaging not been so poor. The rim of the hat had been folded over to fit into the box which has left a fold line in the rim. Further the top of the hat is full of what look like finger dents. The hat was unwearable. I bought an alternative to wear instead. I wouldn't use the site again… Read Full Review

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★☆☆☆☆

“Horrible!”

Written on: 04/09/2017 by Finnrk1955 (1 review written)

This company was very unprofessional in my experience. I ordered two dresses, but had to return them because they were too large, and were poorly fitted. Before I recieved the return adress they kept pestering me for photos of where the dresses didn't fit, which is very creepy in itself. Even after photots were sent, they did not want to give a full refund. They just offered two other alternatives: Keep the dresses and get 50% refund in coupons, or return the dresses and get the full amount in… Read Full Review

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Hozanaschuindtschlittler's Comment

Written on: 16/01/2018

Same with me, I am so angry at their emails!!

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★☆☆☆☆

“UNSATISFIED ”

Written on: 26/07/2017 by klovej5 (1 review written)

This company sent me a dress that was way to big and will not let me exchange it for one that fits!! They are only offering me 25% back!! I am so unhappy!! The wedding is next month!! I ordered two dresses from them and one fit and the second did not. I took the measurements for both and I know I was right!! The color was perfect but it does not fit!! It is like 3 inches to large around the breast area and 5 inches to long! I wish I would have known that they give poor customer service before I… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 15/07/2017 by Haleighu62 (1 review written)

Beware! They ship from China and YOU are told you have to pay the shipping to return the item to China!! Make sure you are 200% you want the item before you order, Color was way off and merchandise was cheap and it will cost what I paid for the item and shipping to return it… Read Full Review

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