Do not book with lux limo, avoid at all costs!!!!!!!!!!!!!!!!!!!!!!!! they also trade under many different names so be careful, they have a different number for each town/city in the uk, which makes you believe they are from your area, but they are actually based in rugby and their head office address is in london. in 2014 lux limo took our money but did not complete the journey and left 15 girls stranded in a different city at 4am! i had to take lux limo to court and have recently won my case hence the reason i'm only just writing this review. They did not show up in court, nor did they pay the court order, and so, will now be issued with a ccj. Lux limo also threatened me and made up fraudulent emails supposedly from myself to back up their lies. please read my story below. i booked a limo with lux limo in january 2014 to be picked up, dropped off in a different city, collected again at 4am and then to be dropped back home. I paid a deposit and the remainder was paid cash on the actual night. lux limo picked my group up and dropped us to our agreed location. We confirmed a place where the driver would pick us up at 4am. We left quite a few belongings in the limo, one being a pair of flat shoes so i could change my shoes if i needed to. Just after midnight i tried to call the driver so i could collect my shoes from the limo, but the driver didn’t answer. The limo never showed up at 4am so we tried to contact lux limo several times to eventually be told that they wouldn't be completing the agreed contract. We then had to get 3 taxis home at a cost of £230. i decided not to contact lux limo the following day and to do it the correct way by contacting trading standards and cab. I followed every bit of advice given and sent emails/letters trying to come to an agreement with lux limo. on the following monday i had a missed call from an unknown mobile number. I called the number back and straight away a male started shouting at me. I told him i didn't wish to speak to him and will be contacting trading standards, and if need be, will take lux limo to court for breach of contract. The male then threatened me. His exact words were 'remember, i have your address and i will come to your house and take your stuff'. I went straight to my local police station and reported this. He also refused to send our belongings back, telling us tough and we was stupid to leave them in there. lux limo ignored all correspondence. They knew they were in the wrong for not completing the contract so made up lies in the hope i wouldn't take it any further. When they realised i was taking the matter further they changed their story and said that i didn't book with them, they later changed the story again and said that i did book with them but cancelled the booking after paying the deposit. i was advised by trading standards to add 'read receipt' to any emails. As hotmail doesn’t have this facility i sent the emails from my work address. Lux limo complained to my employer saying i was hassling them and that i didn't book with them, that i must have booked with another company, but then changed their story and said i did book with them but cancelled the booking after paying the deposit. My only guess as to why they changed their story yet again was because they knew i would have evidence. That is when they made up fraudulent emails from myself saying i wanted to cancel the booking, but they made silly mistakes trying to back up their lies. I’m in the process of taking this matter further as they tried to use this as evidence in court which is perjury. this, along with trying to prove i did in fact book with lux limo has been time consuming and a very stressful period but i'm glad i stuck it out as a lot of people would have just given up, believe me, i wanted to at times. lux limo never showed up in court (as they knew they would lose) i won the case with the judge adding to the court order 'he was entirely satisfied the emails where concocted and fraudulent. Lux limo was ordered to pay all fees, any losses and compensation, in full within 2 weeks otherwise they would be issued with a ccj. The 2 weeks have recently passed and i've received no payment, so i'm in the process of the next steps and also taking the fraudulent emails further. please feel free to contact me regarding any of the above.