Gold Chauffeur Services
Customer Service
Quality of website
Value For Money
Gold Chauffeur Services
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User Reviews
Value For Money
Customer Service
Quality of website
I got to laugh at my husband for all of our honeymoon
I got the smoothest, most comfortable, well timed ride to my wedding. Huge thanks to driver who was a star and looked after me and 5 bridesmaids in our classic black London taxi. We were there in plenty of time and able to relax a bit outside the venue and get our photos in. Meanwhile my groom was late, stuck in traffic and sweating it out in a tiny 3 seater.
Value For Money
Customer Service
Quality of website
Driver
Value For Money
A Fantastic Wedding Car!
We hired the Austin Princess for our wedding. It was absolutely beautiful-the car was sparkling on the outside and beautiful inside with wonderful flowers. Our photos with the car look brilliant. The driver was so kind to me and my dad-helping us both in the car and ensuring we felt comfortable. He didn’t rush us at any point! We were delighted with it!
Value For Money
The Best Wedding Car Service We Could Have Asked For!
Everything about our experience with GCS was brilliant, the car was absolutely stunning, and the driver was extremely friendly and made us feel very comfortable. We had a beautiful garden wedding, so the car was mainly for photos but the driver went above and beyond to take us on a lovely drive after the actual ceremony so that we could still have the “just married” experience. We then went back to our garden venue and took some absolutely stunning pictures with the car which we will cherish forever.
The whole experience was wonderful, friendly and warm people who went out of their way to ensure we had exactly what we had pictured for our wedding car experience. Thank you so much for being part of our day!
Value For Money
Exceptional Service From Gold Chauffeur Services!
We recently used Gold Chauffeur Services for our wedding last Thursday, and we couldn't be happier with their service. From start to finish, everything was perfect.
The driver was absolutely brilliant—professional, friendly, and incredibly accommodating. He made the day feel so special for the bride and groom, going above and beyond to ensure everything ran smoothly. His attention to detail and calm demeanor really helped ease any pre-wedding nerves!
As a family-run business, Gold Chauffeur Services truly delivers a personal touch. You can tell they care deeply about making every event memorable, and they exceeded our expectations in every way.
We wholeheartedly recommend them to anyone looking for exceptional service and beautiful cars for their special day. Thank you for being such an important part of our wedding day!
Thank you so much for taking the time to provide this glowing testimony. I have passed this onto your chauffeur on the day and he is also very pleased. Although we would expect your experience to be nothing less than as described, we are never complacent, so it is most appreciated when we receive such affirmations! We are encouraged by your comments and wish you both the very best of futures! Kind regards from us all at GOLD!
Value For Money
Superb Company & Fantastic Service
A huge thank you to the GOLD team for their outstanding service! As a wedding planner, I recently booked multiple vehicles for a client’s wedding in October, including a stunning Rolls Royce wedding car, an executive minibus for the bridesmaids and groomsmen, three classic London buses, and a white wedding taxi for the end of the night.
Given both my clients' expectations and my meticulous approach to planning, I can be quite particular, but the GOLD team were fabulous when I sent multiple emails to find the ‘right’ type of white wedding taxi and also to go through all the plans for the day very thoroughly.
Their professionalism, friendliness, and responsiveness made the entire process seamless and enjoyable. On the day itself, everything ran perfectly—every vehicle arrived exactly as planned. Communication was always swift and efficient, and their willingness to go above and beyond was truly appreciated. I can’t recommend GOLD enough and will definitely be using them as my go-to transport company for all future events.
Thank you so much for the positive comments. It was a real pleasure to work with you on such a prestigious event. We are pleased that all went well on the day and your client was happy with our contributions! Thanks again, and we look forward to working with you in the near future. Kind regards from us all at GOLD!
Value For Money
We Used Gold Chauffeur Services For Our Wedding An
We used Gold chauffeur services for our wedding and we are so happy we did. The team are fantastic at what they do. From the moment I contacted them nothing was too much trouble. The car we had was beautiful and I would highly recommend them.
Thank you so much for this, it was a pleasure to a a part of your special day. All the very best from us all at GOLD!
Value For Money
Excellent Service And Very Friendly Chauffeur
Booked a classic Jaguar for my wedding and he was excellent and very professional throughout. He kept checking on us throughout the booking. A week or so before the day he called to check everything was still as planned. On the day, he arrived 30 minutes early. The car was immaculate. Took me and my dad to the church, very friendly and helped me calm my nerves. We had plenty of pictures taken with the car after the church and at the Reception venue. I can't thank you enough for the great seervice you've provided. You are a trued gentleman. So glad to have found you.
Thank you so much for your kind comments! I have passed your glowing review of your chauffeurs performance and he is very pleased. We are also happy that you enjoyed the vehicle and service we provided and wish you both the very best for the future. Kind regards from us all at GOLD!
Value For Money
Thoroughly Unprofessional Company!
I am very disappointed to write a negative review but we felt we should highlight to other couples planning a special day as our own wedding day experience from the Gold Chauffeur Services was anything but made to feel like the special day that they claim on their website. We were on the understanding that if we required the chauffeur service post our booking time we would just pay the extra charge. The company and the chauffeur driver failed to tell us they had the car booked for another function. The church service overran by 35 mins which is par for a wedding and it was only at this time that the driver thought he would mention that he had another booking after our wedding and that he had to drop us to the wedding venue straightaway or he would have to leave us at the church. As a result we never got to take the planned photos in the church or with the wedding car, the majority of our guests never got to see the wedding car and as the groom my experience of the wedding car was a very anxious and rushed experience. The chauffeur driver was very sheepish when we challenged him about the other booking and he even got lost driving to the wedding reception venue. When we complained to the chauffeur company afterwards we were disappointingly fobbed off by their customer service which completely went against the ethos of all our other wedding suppliers who bent over backwards to make sure our wedding day was a special day. I would not recommend this chauffeur company based on their poor communication and unprofessionalism.
Thank you for your feedback
We are happy to take constructive criticism where it is due, as it helps us to improve the service we provide.
Your initial complaint included a request for a refund, which we refused due to the fact that the issue arose due to your lateness and lack or organisation in advance.
We are disappointed and saddened that you have chosen this platform to misrepresent our company with inaccurate and false information in an attempt to abdicate any responsibility for what occured.
We trust that any future customer reading your comments will also read the many other positive reviews, here and elsewhere, and put yours into context.
All the best for the future from us all at GOLD
Thank you for responding and your help in this matter.
Kind regards
Stuart Twitchen
Gold Chauffeur Services
As you are both aware, we responded to your initial complaint by email in which we reminded you of your responsibilities and the fact that we fulfilled our obligations, over and above the contract between us.
We will always try to help if a hire overruns, however due to circumstantial or logistical reasons not necessarily under our control; we are unable to guarantee that we will be able to wait for longer than the contracted hours. It is not an open-ended contract.
We do encourage our clients to book extra time in advance to avoid issues on the day, and we offer a financial incentive to do so. It was your responsibility to ensure that you had booked the correct amount of hours in advance, allowing for any potential lateness.
For the reasons previously mentioned, it is not reasonable to expect us to offer blanket availability in order to make up for lost time.
In this instance, the overrun was for one hour – apparently due to time taken for the bridesmaids’ makeup and the extra time required for the wedding ceremony.
We must point out that an hours overrun is most unusual and it is not clear why you were not informed in advance of how long the church service would take.
We are disappointed that you have chosen to use this platform to both distort the facts, and potentially mis-inform our potential future customers, after we refused to provide you with a refund.
We trust that those reading your ‘review’ will see through your efforts and take on board the many other reviews (both here and elsewhere) that truly reflect what we are about, by placing your comments firmly into context.
Kindly note that we will not be responding to any further comments from you here.
With best wishes from us all at GOLD.
Value For Money
What An Exceptional Service!
Gold wedding car hire have provided a great service leading up to my wedding day. Clear communication and very well priced. Received regular updates leading up to the big day. It was very reassuring and they definitely made us feel like a valued customer.
The chauffeur went above and beyond and really put noticeable effort to do his part. Went out of his way to accommodate for the smallest of things.
Thank you so much for sharing!
All in a days work for us, but it's really great to hear that it's appreciated.
Thanks again and all the very best from us all at GOLD!
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